Bad customer service and incompatent manager - Consumer Complaint for OK Furniture - Head Office

3 weeks ago I contacted ok furniture 62 Cathcart road queenstown as I bought a washing machine 2 months ago from them and the machine didn't want to spin E6 error. They advised they will contact defy to send out a technician. A week later I called them and they had no feedback. I then got in contact with defy and they advised they will sort it out. Last week defy sent for a refund to OK furniture. I called the store and the store manager told me to call back in 20 minutes as she don't know how the credit / refunds work and I must call Thando. I called 30 minutes later and they advised me the guy Thando is not in today. I called a 3rd time and spoke to the supervisor and she hung up on me after she told me she also don't know the process. How can people work for a place or ever run a store and not know what's happening in the store. I will never buy from this store again after sale service is terrible and the people who work there will sell you things fast but when there is a problem they shift the blame and don't help. I am disgusted at the customer service. If I could I would give them 0 stars.