To who t may concern
I would like to extend my outmost dissatisfaction with Kia Bryanston (William Nicole). There is absolutely no respect for clients. When we drop off our cars for service we are made to wait for drivers and we are patient regardless of us being late for work or not. A week ago they called me to tell me the driver was outside . I went outside only to wait for a full hour outside calling them and getting messages that they will locate the driver and call me back. After almost four calls I called them back to find out that the driver was still in the office and only making his way to me. The rain caught up with me and I had to uber there to get my car. Today the driver called me at 2pm while I am in an important meeting and told me my car is ready and I have to come get it, when I told him that I am still in a meeting he should at least come around 3pm he told me that they don’t deal with customer time. He then referred me to someone who indicated that my line was bad. He hanged up and I called back. When I called back I was told that they will locate the driver but no one got back to me. I called them twice again with the same story and when I called them again they told me that they were told that I don’t need to be picked up. I was made to wait for a call back while they were engaging with their management regarding picking me up. After a while I was called only to be told that the driver will be here in 20 minutes.
I would like to understand that is this the service that KIA Motors provides their customers? I am truly annoyed and disgusted by this kind of experience. One lady even took a taxi to work in the morning after waiting for that long. I don’t think I will recommend KIA to any of my family, friends or colleagues. This is really unacceptable