Poor service delivery - Consumer Complaint for OK Furniture - Head Office

I bought a Telefunken flat screen TV at evaton mall in 2017 and it started giving me problems in September this year and i took it back to the store for repairs, they promised to contact me as soon as it was fixed. A month later without receiving any call i decided to call them myself. When i called they told me the tv was back i should come and collect it. When i got there the tv was back but the screen was damaged. Without informing me of what was going to happen from there on they just told me to leave it and they will call me. A week later i called and asked what was happening. They told me they were trying to find a new tv for me and they will call as soon as they get it but they never called till i called them myself again they told me to come the next day and collect it. The next day they called and told me the tv was not there yet they will call when its there. Later that day i called to ask if it has arrived yet. They told me they will check and get back at me and never did. Then i decided to go there myself. When i got there they told me the tv was at a nearby mall and it will come the following day surely i will get it the next day. Next day when i got there they guys i spoke to the previous day wasn't there and the tv was still not there they told me it got collected from the mall it was now at the warehouse it will arrive on Monday.. it's been a month and weeks now without my tv and the store has failed me. Their customer service is not good