Jumping ques - Consumer Complaint for Clicks Store - Head Office



SENDER
Wendy Ntseke
On this dateq4 September I took my mother to clicks at LETLHABILE mall. On the que at the self service line we drew a number 119 ticket. There came gentlemen after us and a young lady after them. She had ticket 121 was called first by the male pharmacist who worked there so we asked how that works as no ticket is called and we happened to be there before her. The answer we got from the young lady was "that is how they work"

I requested the pharmacist to point me at the direction of the manager as I needed to know how is it they work the way they work.

There was no policy no me date or indication put up at the door or pharmacy point where it was explained how is tit line is jumped to help others.

No one in the store knew of this it was as shocking to me as it was to the shop manager that came later to understand what the commotion was about.

Please fix this I work in a health facility where people expert good service for money they bring in.

What ever happened to mutual trust and respect?

Dr WENDY Ntseke

0623835652
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COMPLAINT #6312 - Customer Service Issues
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