Very poor customer service at Bradlows Chris Hani Mall at Vosloorus. - Consumer Complaint for Bradlows - Head Office

On the 25th of November 2019 I bought a Sealy Argo 152cm base set. Unfortunately I could not take it on the day because I was still busy with renovations at home, so in order for me not to spend the money that I budgeted for the bed, I decided to buy the bed on the day. I requested that they keep it for me until I come back before the 14th of December 2019. The salesman promised me that they will be able to keep it for me until I come back to fecth it. I requested strictly to give me their assurance that they will keep it aside with a sticker of "sold and waiting for collection" and I was given that assurance. On the 06th of December 2019 I went back to the store for collection and I was disappointed to find that the salesman has sold my bed. After a long discussion, the solution was that the new stock will arrive the following day and my bed will be delivered to me in the morning. The 7th came and passed and my bed was not delivered. Even the 8th came and passed and no delivery was made. What is worse is that, the store does not even call me to tell me that the stock did not arrive. This made me very angry because Bradlows as a brand has just lowered it standards and is now behaving like a spaza shop that does not care about it customers, only cares about them pushing sales and incompetent salesman who only want to gain a commission at the expense of quality customer service. It took me to go to the store again today to enquire and seemingly they only check their orders once I am there. This is very disappointing because it is like they only take you serious once you are there and start expressing fake apologies as if they care. Now it is worse because the store does not even know when is the stock going to come. I have fully paid for the bed, but it is not in my possession, I am not even sure whether I will get my bed or not or my money back or not. This for is robbery, so yes Bradlows has robbed me. What then is the difference between Bradlows, spaza shops and "my friend"? We come to Bradlows because we trust your quality products, quality customer service and your standard is high as a brand. Unfortunately my confidence to Bradlows has just lowered, so vote of no confidence to you. As we speak I am sleeping on the floor with my pregnant patner with regrets of coming to Bradlows because I have lost both my money and bed to such a store.