I visited the store in New redruth Village and asked the staff about toweling nappies for babies. This is the second store in one day that did not have stock of such.
The lady who assisted just pulled up her shoulders and said nothing. I asked if they had stock at the back she just said nothing. I then proceeded to ask why the store does not have stock if they know people buy these items. And she again just pulled up her shoulders. When I said is that all you going to do she and another gentleman laughed at me in my face.
Not sure if it is because I am white that I get treated this way but that is purely rude.
Staff at PEP store in New Redruth Village very arrogant - Consumer Complaint for PEP STORES
RECIPIENT
PEP STORESReply by M.Mabika on 11 August, 2020
Comment Staff at PEP store kzn Eshowe 3815 very arrogant
I visited the store to buy flash airtime, the lady who assisted just pointed another cashier and sent me to her and said nothing.
The next cashier closed the till and referred me to the other cashier, the third cashier just pointed me before got too close to her till diverting me to the other cashier, on the forth cashier i got fed up, the cashier shouted at me telling me how many times they must tell me, I have to use cash when buying flash.
I asked her to not shout me instead she must give me airtime and cash back so that i can buy flash. the cashiers was very rude, they refuse to help me, calling another customers, while waiting to be served.
I reported the cashiers misconduct to the manager, I wrote down their names.
I visited the store to buy flash airtime, the lady who assisted just pointed another cashier and sent me to her and said nothing.
The next cashier closed the till and referred me to the other cashier, the third cashier just pointed me before got too close to her till diverting me to the other cashier, on the forth cashier i got fed up, the cashier shouted at me telling me how many times they must tell me, I have to use cash when buying flash.
I asked her to not shout me instead she must give me airtime and cash back so that i can buy flash. the cashiers was very rude, they refuse to help me, calling another customers, while waiting to be served.
I reported the cashiers misconduct to the manager, I wrote down their names.
COMPLAINT #5188 - Service Issues