Bad customer service - Consumer Complaint for Bradlows - Head Office

I bought couches at Bradlows ever since I bought them I have never been satisfied,they have been sagging and cracking I've been complaining with the same problem for the fifth time so now I have decided that it would be best to get a refund.But now my other problem is the store manager where I bought the couches doesn't seem to care at all it's been 5 months ever since they collected the couches for repair including a coffee table that he has kept in the store since last year till now I am really disappointed in the kind of service that I got there it just shows that there is no customer care at all.The way I've been treated I wouldn't recommend Bradlows to anyone bad service delivery to clients.