I have made numerous calls to Vodacom Fibre about our wifi just switching off. The request is logged and then canceled. Yet I continue to pay my account. The last call was on 24th September. I was told that I would receive a call within 24 to 48 hours. To date I have not received one call
Vodacom: Your Vodacom ref is SR200921-691543 NoReply(2-DWDCEYI).
Vodacom: Vodacom: Service request SR200915-676754 update NoReply(2-DWDOM1V).
These were the two sms I got. I then received an sms the next day
Vodacom: Good day
Please be advised that your Service Request has been escalated to the 2nd Line Support Engineering Team. We are currently investigating the matter as a matter of urgency, we ask for your patience as we resolve this and we apologize for any inconveniences caused.
Kind Regards
Vodacom Fibre
NoReply(2-DWO1YGF).
Still no calls and I am still having issues