I would like to lay a complaint on the Clicks in Edendale Mall. There are many layers to this complaint but mainly attitude and incompetence. I went in with a dentist script and was assisted by a lady names Mandisa Khumalo (who in my understanding is a beautician and not a pharmacist).
She handed me medication that was incorrect and had very severe damage to me when the medication was taken. I had to call an ambulance. I could have died!! 1) the script was labelled by someone else (I am guessing the correct pharmacists and not the lady who was helping me). I went back the next day and was 2) given attitude by Mandisa when I complained about the medication.
They claimed that the dentist must have made the error. This could have had dire consequences and would like someone to take responsibility. When I went back to the dentist, she indeed confirmed that I was given medication for acne and not the correct medication. Someone could have died and I require an explanation and an apology from Mandisa.