Phone stolen - Consumer Complaint for PEP STORES



SENDER
Zubeida
RECIPIENT
PEP STORES
My phone was stolen at the store during lockdown and the lockdown regulations apply(social distancing)
The only person who I was in contact with during the time period of my phone being stolen was the cashier. I don't remember her name but she insisted to help me and proceeded to go back with me to fetch a different outfit.
This is when I noticed the phone was missing.
I asked them to check the footage but they refused saying it costs too much money for them to review the footage.
I need to find out exactly what happend.
Thank you
Comment
COMPLAINT #6085 - Customer Service Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.