Consumer Complaint Database

PEP customers may find the following article of interest:

Having visited PEP’s Scottburgh, KZN branch and purchased three identical shirts of varying colour, I was shocked upon paying for said items, as although the garments were on the same rail, each had questionable ascending price tags.

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I am filing this letter to complain your AO named Leizel Lagarteja of Keyland Arnaiz building Legapi village,makati.The said AO she offered me for a renewal of my personal loan,I avail the 150k for 36months.Since I need a money I agreed to this offer,but before that I file a loan application to an a...Read All

Likewise, with the same complains...puro pangako nalang po sila. Hirap pa naman ng buhay ngaun. Inutang ko nalng pam pa enrol ng anak ko. Pera natin yun bakit ang hirap makuha? Sana naman mabigyan ng agarang aksyon ang complains na ito. Please lang po....Read All

Good Day.
I just want to raise a concern about the parcels that was not delivered to me. 1st was I had to request if the delivery càn be extended since We in the family is on a quarantine. Sécond was no ones home to receive it same as the third. And on your website. This is what your delivery ru...Read All

Lumpsum request last 2019 for the Educational Insurance of Mitch Antonette Igualada with contract number E-034676.

No status given to us. We file the request in San Pedro Laguna branch but until now, office is still closed.

Hope we can have a defined and detailed status of our claim....Read All

This is my 4th attempt to cancel contract. I have called vodacom 3 times to cancel contract 082 606 4072, no action taken, every time I am told it is escalated and I will receive notification of cancellation (in November, 29 December spoke to Govender, 18 January 2021 spoke to Zwelani).
With COVID...Read All

I got my laptop from repair it’s working but not charging and the battery keeps decreasing I cannot keep this laptop giving me more problems first was not turning on now not charging. I am requesting for refund or new laptop i cannot for another months for it to be fixed again am struggling with m...Read All

Sinasabi nila na claim na nung pinadalhan ang parcel pero wala naman na recieve ... ndi rin sila nag dedeliver tapos nag ttxt man lng kung mag dedeliver wala pa !!!!!!!!!!!!!!!sana naman makuha yung parcel na yun .. . ...Read All

Today the 26th of January,2021, i did a transaction to fund my sporty bet account of N1000,to my greatest surprise,all the money in my bank account was emptied,i had a balance of N102,000 plus ,i startef recieving debit alert on my phone, i want all my money refunded back to my bank account in the n...Read All

I took out a contract with vodacom in OCT 2018. The contract was due to expire in Jan 2021. I called vodacom in Dec 2020 to cancel my contract. The service advisor told me that i couldnt cancel so early i would need to cancel my contract in January. I then called twice in January to have my contract...Read All

I registered to sportybet, then I was directed to confirm my date of birth before I will be able to withdraw my money, then I was ask to input my bvn, which I didn't, after my 5th deposit I started getting alert of #10,000 withdrawn twice till my acct got emptied...Read All

My name is Sebina Mlambo I bought a chest of drawer and a wardrobe at bradlows in Alberton the quality that attracted me to buy the goods was totally different to what was delivered. The chest of drawer did not have shelves inside and the wardrobe.s handles are loose and it also has dark marks on th...Read All

We are in the town Van Wyksdorp in the Klein Karoo, Western Cape.
There is something wrong with our Vodacom tower and we have reported it consistently but no-one bothers to rectify it.

We are farmers and business people who cannot make calls or be contacted- and this reflects badly on us. No-one...Read All

Riders here in Dumaguete City do not attempt to deliver the parcels. The delivery address for this particular complaint is a commercial one and is complete with stall #, it was scheduled to be delivered last Monday but until now, the order has not been delivered. Please see attached photo for the ri...Read All

On 20 Jan 2021 a Vodacom fibre sales agent called me with an offer of switching to fibre for our home WiFi. I told him very clearly that I cannot decide it alone and that I wanted some more information in writing first to discuss with the other family member involved. He assured me several times dur...Read All

Incident occurred in LA LUCIA MALL store where sons jeans,was torn by a basket kept below fridge ,incident was reported to Jodache,happened in.November 2020. still awaiting feedback.was told Incident is,reported ,thanks...Read All

Good day,

I am now trying to get through to someone on here as no one is able to help me through the call centre. My husband and myself have been without internet since last week Thursday and have been calling since last week Friday to try and get it fixed! All anyone ever does it tell us that th...Read All

Hi, I signed a business internet solution contract with Vodacom at the beginning of January 2021 and submitted all the requested documents in store for processing. I was informed that all was in order and the technical team will make contact for testing and installation. It is now the 26th of Januar...Read All

This morning I went to Incredible Connection Tygervalley, Cape Town to have my ac adapter of my Dell laptop checked out and to buy a new one if necessary. So I asked a salesperson on the floor if they could possibly assist me and tell me if my charger could be faulty. He took the charger went over t...Read All

I GET AT LEAST 1 X SMS A DAY FROM VODACOM HARRASSING ME TO UPGRADE MY CONTACT WHICH COMES TO AN END ON 30 MARCH 2021. THIS HAS BEEN GOING ON SINCE 1 JANUARY ALREADY AND WE HAVE 2 MONTHS TO GO. I CANNOT BLOCK THE NOTIFICATIONS AND CUSTOMER SERVICES CANNOT BLOCK IT EITHER, AND I AM LAYING A COMPLAIN...Read All