Consumer Complaint Database


SENDER
Rene Younie
I queried my fibre as we have moved since the 31st August 2020. I completed the relocation form and submitted same. To date nobody at Vodacom can help me. I am paying for fibre I am not getting any use of, as it is not relocated yet??? ITS been more than 31 days and you still have it on your system ...Read All
COMPLAINT #6951 - Service Issues
SENDER
Suren Naidoo
Bedfordview germiston
Lindiwe needs training and customer skills... she should be fired..for the area u need professional stuff..very disappointed in that branch.....Read All
COMPLAINT #6950 -
SENDER
Jemimah Macaraeg
5 DAYS WITH NO INTERNET!! Please fix asap! PON is in green light already after a connection down yet, it’s been 5 days but the internet is still unconnected. Weak Security is popping up when trying to connect and a notif that our connection is interrupted. Please fix asap! I have wasted money tryi...Read All
2 Replies
COMPLAINT #6948 - Other Issues
SENDER
Faham Abiog
Area: Naga City, Cam. Sur, Bicol.

This usually happens 2-3 times a week, usually on Tuesday, Thursday, and Friday, and this has been happening for five (5) months now. Starting around 2 or 3 in the afternoon, there's no internet and it would be fixed the next day. Imagine no internet for more th...Read All
COMPLAINT #6946 - Service Issues
SENDER
Grace Sansano
Hindi makapaghintay,nagplea2se ako na paantay ako ng kht 5 mins lang pero bungangera pa rin ung babae. Gusto niya ipapick up sa bodega nila. ...Read All
COMPLAINT #6945 - Delivery Issues
SENDER
Sofie Acebar
LBC please fix your delivery system. It's taking so long and your staff doesn't even know how to respond appropriately and professionally. My package was received in your SM Hypermarket-Antipolo hub last Sept. 25. Your tracking update shows that it was routed in Upper Laguna Delivery hub the next da...Read All
COMPLAINT #6943 - Delivery Issues
SENDER
Jerick Marasigan
Its been 2 weeks since we had no connection i sent and email called their hotline and filed a ticket, ticket got resolved but their service never reconnected . ...Read All
COMPLAINT #6942 - Service Issues
SENDER
Donna dinglasan
No connection for more than 3 weeks. We are contacting them everyday and all we get is an instruction to restart and wait fow hours. Account is active but needs configuration according to them. Now they want me to pay my bill for Sept.

Very poor customer support
Neglecting their responsibilty
...Read All
COMPLAINT #6941 - Product Issues
SENDER
Honey Grace Dela Cruz
I applied for internet connection last July but up until now October they still didn’t install my internet which I already paid. I’ve been trying to contact them bia email, call using landline and click2call in their website but no one is answering me back....Read All
1 Reply
COMPLAINT #6940 - Contract Issues
SENDER
Sydney Mahlomola Mashitisho
I bought a bed two months ago and have been calling OK Steilloop branch for the past two months and they cannot deliver. I also bought a stove and microwave in pretoria branch Quagga mall and they have confirmed with OK Steillopp that they have the goods, but when I travelled to fetch from Pretoria,...Read All
COMPLAINT #6939 - Delivery Issues
SENDER
LANIE CARTUJANO PERALTA
Hi,
Please advise why there is no available SOA since May 2020. I started subscribing since May 2020 and I did not receive SOA until now. All my email addresses and contact info is correct. I checked from get-soa.convergeict.com, and there is no available SOA. Please help.
Account # 0020230714396...Read All
2 Replies
COMPLAINT #6938 - Billing or Collection Issues
SENDER
Paul Jovit Calibuso
Hello Converge,

I hope you are well.

This is to request a refund of 4,000 PHP for our supposedly installation for your service.

We understand that due to ECQ/MCQ, you're having a hard time to cope with a lot of applicants/users, however, we waited long enough for the service and our patie...Read All
COMPLAINT #6937 - Refund / Exchange Issues
SENDER
Jadran Svestka
Parcel arrived in The Philippines 27 June. Passed Customs, import authorised. Since then stuck at CMEC Pasay. Philpost refuses to communicate, even after u filed complaint with Presidential Complaint Center. Another package, lost since 25 May in Malaysia, mysteriously re- appeared after my complaint...Read All
COMPLAINT #6935 - Delivery Issues
SENDER
Gabrielboync

RIDE BITCOIN WAVE AND EARN $ 13,000 PER DAY

What is Millionaire Detector Software?
System "MD" is a revolutionary, incredibly profitable trading program developed by the world's leading financial traders. Through phased adjustments by specialists, it turned into a unique tool - the first p...Read All
COMPLAINT #6934 -
SENDER
Nenitta Suzon
Converge has failed to meet their end of the deal by not providing millions of Filipinos with reliable and fast internet connection that we all have been paying for. They have no customer service support and no one is answering any of our complaints. We’re getting billed for a service that doesn�...Read All
COMPLAINT #6933 - Product Issues
SENDER
Jacobs Wyson
Each time I apply for a loan is broken up into two loans.As a result I pay double interest.I
am instructed to wait few minutes and then make a new application to top up my loan. Is this legal?...Read All
COMPLAINT #6931 - Other Issues
SENDER
Marius Hornsveld
Dear Charmaine Naidoo (complaint #6860),
Your complaint dated the 30th of September 2020 refers:
I have exactly the same problem with Vodacom; despite having phoned many times on at least two dates to get my month to month contract for my phone cancelled - including the insurance component - Vodac...Read All
COMPLAINT #6930 -
SENDER
Margaret Mmangwatle Mothogwane
I bought a bed at the Brad lows mums mall on 19th September 2020 the service is terrible they didn't deliver so I decided to get a refund but till today they I didn't receive my money and they don't bother to update me about my refund ...Read All
COMPLAINT #6929 - Customer Service Issues
SENDER
Tyron munsamy
RECIPIENT
PEP STORES
I went to pep store today in rosneath/craigieburn to buy a router for my rain sim but in order to purchase the router needed to try my sim car in it to see if it works so they couldn't help me by doing that they wasn't any help to me and really unhappy about the service ...Read All
COMPLAINT #6928 - Service Issues
I called customer service and they cut my airtime on both lines MTN and Airtel and in the end not helped, my problem is most of the channels are not showing only 7showing iuc:7525526063...Read All
COMPLAINT #6927 -