Consumer Complaint Database

I just want to claim the educational plan of my son which has already matured last July 1, 2019. Since the Kidapawan is already closed, I decided to call the head office but nobody is answering my questions on how and what to do in claiming the matured plan....Read All

Went to AMK 407 outlet this youngster raised his voice n shouted at me to scan the safe entry QR, I replied to him you can inform me in a proper manner don't need to shout n raise Yr voice. Even an uncle n old lady customers saw his fierce n arrogant attitude towards me, helped to voice out told him...Read All

Vredenburg West Coast Mall needs a serious change of manager. She lacks general knowledge and clearly does not understand the difference between credit and debit. On 1 June 2020 vodacom deducted the usual amount while giving me a fine of R100.00 for late payment also on 1 June 2020 then on 1 July 20...Read All

June 30 2020 I applied at converge for an internet connection. July 8 I received our acct no. Im obliged to pay 1500 as a guaranteed deposit so that installation of my internet can be scheduled. They guarantee a 10day waiting period for installation...but until now...Im still waiting without knowing...Read All

hi i am complaining against ur employee at ayala mall legazpi city, yesterday i go there to deliver documents and package..i sit on the right line and when its my turn i go inside coz i see the guy is leaving and walking towards outside the door since only 3 persons allowed, so when i ask for the fo...Read All

I payed 4 pair of birk and never received...Read All

I submitted a complaint regarding the rude service i received from Ulrich at the Vodashop in Capegate ....I have since found out he is the manager at that branch (Ulrich Prins.)Im utterly disgusted in his behaviour and that he is allowed to adress a client in that manner,and to learn that he is the ...Read All

On the 18 of July I bought 2 phones for the amount of +-5000at pep cell in brakpan, one was for mtn and the other was for cell which I was told it takes 2 sim cards, I used the phone for one week on the 25 July my other sim stopped working and all of a sudden the second slot was blocked.

I bough...Read All

I will be asking for a refund its been more than a month since we applied for internet connection here are the details of my account
account name; ROCHRISTIAN S. REYES
ACCOUNT NUMBER : 0020230910389
EMAIL: xiancp***@gmail.com
cp number: 09653518924
address: Blk 8 Lot 13 Kaimito St Amparo Subd...Read All

On the 03rd of March 2020 I took a contract from the vodacom 4u store in Southgate mall. The deal I got was VI 9FE4873, this deal came with a Samsung A30s of which was handed to me immediately and the contract concluded on the same day. two weeks after receiving the phone, the phone was not working...Read All

My phone contract ended end June 2020. May 15th I called to cancel and was told to phone on the 1st of June which I did. I called again at the end of June to confirm cancellation. End July I was debited again and was told that the cancellation had not been registered on your system but they were ...Read All

At the end of June I upgraded my Red Premium package. I've been on this package for the past 4 years. I negotiated a deal for the following: 1000 air time minutes, 20Gig of data, and a Samsung S20 for R1280. I then happily received my new Samsung S20. I then used this package for the month of July w...Read All

Good day

Am writing this in dissatisfaction of your services. On the 02/08/2020 ,I purchased items at clicks Protea Glen that amounted to R467.00, however, the system at the clicks retail store debited twice because I was using my bank account. I went to clicks Protea Glen for them to rectify ...Read All

Staff at PEP store kzn Eshowe 3815 very arrogant
I visited the store to buy flash airtime, the lady who assisted just pointed another cashier and sent me to her and said nothing.

The next cashier closed the till and referred me to the other cashier, the third cashier just pointed me before got t...Read All

Vodacom centurion mall, management is useless and not trained, charging more for products than they cost, and when u ask for the names off area managers they say they cant for cpa, which is bull shit, dont even know what cpa is. They made me wait for an hr and want to charge me R500 more than what t...Read All

I was there at pep store and the cashier told me that they don't take lay-byes and when I asked why the cashier told me that the manager had requested them that they shouldn't take any lay-byes at all. The store code is 0690....Read All

I lost my sim card during the level 1 of lockdown.why should I lose my airtime but Vodacom Shop was closed.vodacom are crooks they don't make policies available to you. They wait for to make a claim.then they will come with their policies.always looking for loophole to get you. Other service provide...Read All

Its been 54 days since my son dropped the package for us, his family in the Philippines, in LBC SYDNEY GLENDENNING. We track our package, said that it is in customs processing (August 03,2020) but up until now, everytime we track it, it's still at the custom. How many days should we wait? ...Read All

I am Rhoderick E. Aguilar Jr a Beneficiary for the Educational Plan of Eternal Plan, Inc. which my father Rhoderick Caoli Aguilar Sr and my mother Agusta Elias Aguilar had availed for my college fund. Wherein, I have not received my educational plan check/voucher allowance for my 1st – year colleg...Read All

Hi, I beside my better judgement took out a contract at Vodacom Signet Terrance in Lenasia on the Samsung A31 two for one promotional offer early July, I had the handset for literally three days when it malfunctioned. Returned it within the 7days and had to consistently call them as they never got b...Read All