Consumer Complaint Database
RECIPIENT
Kenya Tourism BoardWe are Egyptian newly married tourists in our honeymoon tour here in Kenya; we rent a room in Lissa luxury suites from Yaya straight to Kirichwa then branch on your right hand straight, Nairobi, since 4 days; from day one we feel unwelcome and the workers here in this place insist to bother and deli...Read All
COMPLAINT #338 - Other Issues
RECIPIENT
Naivas Supermarket Ltd - Head OfficeI bought an iron box (Mika brand).It worked for one month then stopped.It doesn't heat anymore.
I took it back to their Naivas Mountain Mall today (10-03-2018).Well I was shocked to learn from Sammy a supervisor that I will need to wait to a month before I get a replacement.A month yet the ironbox ...Read All
I took it back to their Naivas Mountain Mall today (10-03-2018).Well I was shocked to learn from Sammy a supervisor that I will need to wait to a month before I get a replacement.A month yet the ironbox ...Read All
COMPLAINT #337 - Repair Issues
I had an accident in November 2017 and made a claim immediately. To this date your employees have been taking me in circles. The car is KBH022T. It's very unfortunate because I have been a loyal customer and even gave your company more business where I work. It's the first major claim I have made t...Read All
1 Reply
COMPLAINT #336 - Customer Service Issues
Hallo, I would like to officially lodge a complaint on the way my claim for my car Reg. KBH022T has been handled. All this time it has Ben circles of lies and no help despite this being the first major claim from the company and having given you more business where I work. This is very unfair wa...Read All
COMPLAINT #335 - Repair Issues
I fueled my car on sunday 4th march 2018.I barely drove far than the car stopped.It cannot even start.
...Read All
...Read All
COMPLAINT #334 - Product Issues
RECIPIENT
Kafoca Mukuru StudyvilleI HAVE MADE AN OVER PAYMENT AND I AM MOVING OUT YET THEY DO NOT WANT TO REFUND MY MONEY. THEY DID NOT TELL US OF SUCH YET I HAVE STAYED THERE FOR THREE YEARS NOW AND WANT TO MOVE OUT BECAUSE I HAVE STARTED WORKING. THAT IS THEFT HONESTLY...Read All
COMPLAINT #333 - Refund / Exchange Issues
RECIPIENT
Hot n CornyThe new trainee was cleaning when I approached. I told her what I want and she served me without washing her hands. I did not accept. I walked off. They should be wearing gloves. ...Read All
COMPLAINT #331 - Other Issues
RECIPIENT
Siloam HospitalA patient was supposed to went to the clinic yesterday friday her appointment fr hypertension but she didn't go because of the rain but when she go to rumani clinic they send her back telling her they can't help her because she don't have a file,but every month she collect her treatment there t ruma...Read All
COMPLAINT #330 - Customer Service Issues
RECIPIENT
Reshman International LtdMy Hisense mini fridge model no. RS-13DR45A was recently repaired and I collected on Friday 17th February. This Saturday afternoon I realised that it doesn't go off periodically as it should. On closer inspection, the back part is leaking cold droplets of water and the grill behind is very hot. ...Read All
Image attachedCOMPLAINT #329 - Repair Issues
its a total disappointment on how you delay pensions.your operating system is total failure.you are just a disappointment to the mission category.very poor services to an emotionally drained human. ...Read All
COMPLAINT #328 - Customer Service Issues
RECIPIENT
Kenya Utalii CollegeWe have been following up on our payments for work done since Nov 2016 (supplier)and have not gotten assistance. It is resource-consuming and expensive to keep pursuing this for more than a year without precise feedback. I am unable to get the contacts or email of the relevant authorities to raise t...Read All
COMPLAINT #327 - Other Issues
RECIPIENT
Marrakech Sandwich BarI just throw out last 48 hours is like hell to me I'm still have problem. I can't eat. I can't go toilet.
Evry 2 horse. I feel really cold. I can't leav my bed. ...Read All
Evry 2 horse. I feel really cold. I can't leav my bed. ...Read All
COMPLAINT #326 - Product Issues
RECIPIENT
Consolata Hospital NkubuThis is the worst hospital.my brother was reffered after he had septic shock. He had 1extra surgery which we were not informed about not authorized it. Only for them to say they did the best they could. He had food leaking in his abdomen until he started to rot. I demand the closure of the hospital ...Read All
COMPLAINT #325 - Product Issues
RECIPIENT
Galvin Agencies & Real Estateone of your Agents by the name of John(0722659462)has declined to refund my deposit after taking me in circles and being rude as we had earlier agreed that he would only deduct the water bill which was 2160/-,electricity bill of 1070/- and paint where he was only going to paint the walls excluding t...Read All
Image attachedCOMPLAINT #324 - Refund / Exchange Issues
RECIPIENT
Media Pearl Limited - Head OfficeIsold electronics to them through their director Mark Isika Bhukala and gave me two cheques which bounced, have tried to follow up but it has been one excuse after the other, currently not answering my messages nor responding to calls, mine is to protect other customers from being conned because he ...Read All
Image attachedCOMPLAINT #323 - Sales Issues
RECIPIENT
CFC Stanbic Bank - Head OfficeI have come to find out that i have been listed on a one shilling debt way back in 2014.
Is this in order?...Read All
Is this in order?...Read All
COMPLAINT #322 - Customer Service Issues
RECIPIENT
Tumaini Supermarketyesterday the 5th of Feb, 2018 I bought a liquid detergent but on reaching the cashier counter amy fellow customer alerted me that it ws leaking, unfortunately I has already paid for the item , so I requested for a replacement, the packaging guy was very helpful only to return and inform me that the...Read All
COMPLAINT #321 - Refund / Exchange Issues
RECIPIENT
Ngong Rapha HospitalMy wife was on labor and of the male nurse asked her to sleep with so the birth canal could open because it was taking long for her to give birth, it is very shameful that he told us no one can stay with her overnight.
Am filing a lawsuit! I came the following day took my wife to another facility, ...Read All
Am filing a lawsuit! I came the following day took my wife to another facility, ...Read All
COMPLAINT #320 - Service Issues
RECIPIENT
Myra'sHi team,
If ur providing for a particular area why ur giving ad to everyone ,so is this like a scam and I got more disappointed on urs ,bcoz I downloaded the app and I tried to get medicine for my parents showing a msg we r not providing ur area for emergency purpose only we r getting with u guys ...Read All
If ur providing for a particular area why ur giving ad to everyone ,so is this like a scam and I got more disappointed on urs ,bcoz I downloaded the app and I tried to get medicine for my parents showing a msg we r not providing ur area for emergency purpose only we r getting with u guys ...Read All
COMPLAINT #319 - Delivery Issues
RECIPIENT
CIC Insurance Group LtdPoor workmanship and delayed the vehicle for over a month.They kept complaining the assessor didn't authorize some issues to be fixed. Taking the vehicle to another garage for fixing at my own cost....Read All
COMPLAINT #318 - Repair Issues