Ford Philippines Complaints

I've been calling since November for a service schedule.. I tried calling almost everyday but the phone is always ringing but no one answered...

2014 ford ecosport with 20k mileage with no suspension issues. Went for a pm and software upgrade last jan.9,2021 at ford makati.they suggested to replace a rear coil spring insulator.afterwards, rear suspension unstable comparable to going horse back riding. Went back to complain and have a backjob. Now they want to replace the rear shocks.

Maintenance service area is too small and crowded. Lack of well trained mechanics. Service is really slow. It takes whole day for just a simple preventive maintenance service, wherein other dealers can finished in under 3 hours.