Consumer Complaint Database


SENDER
Charlotte Bogatsu
RECIPIENT
CASHBUILD
We have paid R5000 into our account Cashbuild Rustenburg, to date the money is untraceable. We are busy with a project which had to be put on hold and we are even unsure to deposit more money in the account. All POP's have been send through and no response has been received....Read All
COMPLAINT #12403 - Billing or Collection Issues
SENDER
Nofezile Makhapela
I have been trying to get the contract cancelled since November2020 . I have made numerous phone calls to Vodacom and have spoken to Angel, Paul and Simphiwe who all said the same thing that the cancellation is in progress and that they will phone me back and I will receive a reference number via s...Read All
COMPLAINT #12401 - Other Issues
SENDER
Bongiwe
I purchased a 55inch sansui smart tv on the 30 January 2021, I received a confirmation that it will be delivered with 3-10 working days. It's been almost a month still I have not received the TV.

I contacted bradlows head office but their consultants are not helpful they keep on saying the matter...Read All
COMPLAINT #12400 - Delivery Issues
SENDER
Crisandra Chozas
I apply for converge internet service and they ask for security deposit and i paid 1500.however according to them the area is not servicable, i was told that i will receive the refund after 15 days. Its more than 15 days and i havent receive my money back.....Read All
COMPLAINT #12399 - Refund / Exchange Issues
SENDER
Kholo
Good Day

On 15/12/2016 I received an SMS from Vodacom VIP and it said I will be receiving R55 free Vodacom airtime promo every month. I have been receiving the airtime since then, yesterday on the 25/02/ 2020 I tried to make a phone call later in the evening and was told my services are suspended...Read All
COMPLAINT #12398 - Other Issues
SENDER
Francisco Santillan Jr .
Eternal plans has no more money yet staying in building that is so expensive ,you have the guts to pay the rent there.? Or the people's money.we are waiting for pay cheque even before pandemic....Read All
COMPLAINT #12397 -
SENDER
Grace Navarrete
1151201189
- this is my tracking number MY-PH

To start with, my box took more than 30days, was told because of peak season. When my sister received the box, the box was open and the chocolates were distorted and EATEAN BY RATS!!!
Then I was offer 350RM (approx P4000 ) as compensation (partly m...Read All
COMPLAINT #12396 - Delivery Issues
SENDER
Natasha Stander
bought a lawnmower from Makro, barely used and it keeps going off the entire time takes us 4hours to cut the grass. The entire engen came loose. Came into Makro Vaal store at 08:00. Just left now which is 09:22. On our arrival I spoke to Penelope Sello I spoke to her to return the item she was so bu...Read All
COMPLAINT #12395 - Service Issues
SENDER
Carlo Elip
Please inform your management about your poor service and health safety protocols.

No faceshield while on duty yung guard nyo? Mukhang deffective pa yung thermal scanner nyo. Yung staffs nyo sa pharmacy around 5-8 ang dami pero nagkukwentuhan lang sa loob. Waiting yung customer nyo tatlo lang nam...Read All
COMPLAINT #12394 - Customer Service Issues
SENDER
Kholofelo
RECIPIENT
PEP STORES
Good day. My name is Kholofelo. Today 25-02-2021 I went to pep store at Grobersdal game centre to buy few items, when I was busy shopping I see the light that use battery. I bought it. Later on the same day I referred my friend to buy the light, I even accompany her to the store. While we were shopp...Read All
COMPLAINT #12390 - Service Issues
SENDER
Rochelle Fortier
A really bad experience by Nurse Erika from Clicks in Mossel bay Mall (Heiderand). About 3 weeks ago I made an appointment to have my baby vaccinated at 11am today, February 25th. Got there and her door was closed and waited half an hour before she came outside only to ask me if we were waiting for ...Read All
COMPLAINT #12388 - Customer Service Issues
SENDER
Patrick Bernardino
irereklamo ko lang po sana ang isang cashier sa puregold aurora blvd.
cashier 158 Remilyn ang walang modong kahera.. sukli ko is 41.84 tapos sinuklian nya ako ng 41 pesos lang.. tinanong ko sya sabi ko bat 41? hndi sya sumagot nakita ko nman na may mga .25 cents sya sa kaha nya.. hndi man lang sya...Read All
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COMPLAINT #12382 - Other Issues
SENDER
John Paul Panton
I requested to receive a call from foodpanda about a voucher that was not sent to me within the agreed time frame. I received a call from a representative at foodpanda whom was very rude and wouldn't let me get a word in our conversation. Then, when I insisted to speak she hung up on me.

I've att...Read All
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COMPLAINT #12381 - Customer Service Issues
SENDER
Victim2020
Vodacom company need to take the closer look to their own employees especially in contract department, there is a serious syndicates of fraudulent cases happening and there is no way on earth that the fraudsters are on their own, a lot of fraudulent cases have occurred and the management is not easi...Read All
COMPLAINT #12379 -
SENDER
Goolam Hoosen Chayya
Still awaiting response. Please assist
The stock is still available at Game stores Cash Crusaders. Polokwane
...Read All
COMPLAINT #12378 -
SENDER
Winmarc Escalante
A staff from LBC jaka plaza branch named REY FREGOLES decided to close the branch at an earlier Time than the regular Operating hours just because they have PENDING TRANSACTIONS. ...Read All
COMPLAINT #12376 - Customer Service Issues
SENDER
Claudette Janse van Rensburg
This salesperson has not been patient at all, I had alot of questions on a Duster, which as I am living in Bloemftontein would be expected, as I wont see the car untill I buy it. He told me I have a 'houding'. Now this is not at all what I expect from a salesperson, and if I as a client have quest...Read All
COMPLAINT #12375 - Sales Issues
SENDER
Stratis Voyatjes
I have been dealing with Zanele as well and she fails to respond to mails or phone calls

Vodacom is way too big for its own boots ! ZERO customer service ...Read All
COMPLAINT #12374 -
SENDER
Beulah
I have been trying to get the contract for the above mentioned number cancelled since 15 February. I have made numerous phone calls to Vodacom and have spoken to Anele, Queen and Simphiwe who all said the same thing that the cancellation is in progress and that they will phone me back and I will rec...Read All
COMPLAINT #12371 - Other Issues
SENDER
Jeffrey Dalena Capili
Travel agency send the document to me but until now I did not receive, I checked in the tracking still in the padre faura here is the tracking number 27036100604, please deliver again here is my number 09958461995...Read All
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COMPLAINT #12370 - Delivery Issues