Consumer Complaint Database


SENDER
Rakhi Dhawnarain
Good Day
I am so highly disappointed with the service received to cancel my contract, after numerous attempts prior to my contract being over I had contacted the call centre to cancel my contract, I even sent an email on the 01 July 2020 to cancel my contract, today wen I finally get through to ca...Read All
COMPLAINT #4960 - Contract Issues
SENDER
Patrick Andres
Hi sir/ maam last year pa po kmi wla received tagal na po kmi nga wait po sana po matulungan po kmi kasi wla na kmi asahan sa help sa educasyon ng anak ko kasi na hati ang sweldo namin sana ma tulungan nyo kmi salamat po....Read All
COMPLAINT #4959 - Contract Issues
SENDER
Juan Roberto M. Santiago
I paid the downpayment of 1500 to get the 25mbps on July 21, 2020, and have not received any details on when the installation is gonna happen.

Company Name: Converge ICT Solutions, Inc.
Subscriber’s Account Number: 0020230875163
Subscriber’s Name: JUAN ROBERTO SANTIAGO

I would like a re...Read All
COMPLAINT #4958 - Refund / Exchange Issues
SENDER
jon audrey caperal
the connection slows than and the connection is failing everyday i need a stable network connection because im on a wfh set uo and your service is the main requirement for me to have a job and earn money...Read All
COMPLAINT #4957 - Service Issues
My mother always collect at mlhullier bulacao every month for the remittance. But on this occasion there’s something wrong with world remit. My mother end up going to the branch 4times. But the teller is not helpful at all. I think since my mother been there’s for more than once, the teller is g...Read All
COMPLAINT #4956 - Customer Service Issues
SENDER
Jackie Castolero
I have sent an email to Converge ICT Solutions multiple times to ask for my SOA month to month but I have not received any for July. Their app only shows June. It's already August, a new month, no SOA available. Their customer service number does is always busy, no answer and so does their email....Read All
COMPLAINT #4953 - Billing or Collection Issues
SENDER
Jessa Mae Lardizabal
Today is my 4th time na sinabihan akong ipick up nalang yung parcel ko kahit na DOOR TO DOOR DELIVERY naman po dapat. One time pinakiusapan ko sila na please paki deliver po yung parcel ko kasi busy at mahirap ang transpo sa area ko pero yung customer custodian pa po yung may ganang magalit. I feel ...Read All
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COMPLAINT #4952 - Delivery Issues
SENDER
Nico G. Opeda
Hello!

I would like to follow up about the scheduled installation of our Internet Connection from Converge. It has been more than a month now since I received an update about my application. There is a need for the service as soon as possible. Please provide an update if it can be installed withi...Read All
COMPLAINT #4951 - Service Issues
SENDER
Ateeque Shakeel
This is Pakistani Awam. They don't respect customers I am myself a rider and see this happening but can't do anything one thing you can do is register with non personal number like number of your husband or you brother. Even if you mention the address and the mobile number is in no longer use rider ...Read All
COMPLAINT #4950 -
SENDER
Jed N. Dabela
Bigla na lng nawalang ng internet.may ilaw naman internet ng modem ko at walang ilaw ang LOS ng modem.pakiayos naman at kailangang kailangan ko ng internet dahil naka wfh ako sa trabaho ...Read All
COMPLAINT #4949 - Repair Issues
SENDER
Florida Saspa
No internet connection this morning. What happened?...Read All
COMPLAINT #4948 -
SENDER
Wilnor flores
pls refer to this tracki g number 81132718461 item is still no delivered and on your lbc tracker its no longer updated. Ive been waiting for this item for almost 3 weeks from the seller. The seller said she already forwarded the package to LBC since july 11,2020. And now its already August 3,2020. C...Read All
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COMPLAINT #4947 - Delivery Issues
SENDER
Afshan Parveen
We have booked our slot for Eid Day 1 of cow share. The 3rd day has been started and we haven't received the meat. Plus the Fresh One's authorities are not answering our calls neither showing any cooperation. At 12:00 (22mins ago) we received a message to get the meat from an address (6 C, Muhammed ...Read All
COMPLAINT #4943 - Delivery Issues
SENDER
Ndambi Maty
My name is Maty I have been a loyal customer over 8 years and at the end of my last contract I was mislead by an agent in a bishop in Claremont Cape town.she told me that my number was blocked that i couldn't even do sim swap and that the number was in my name anymore ....Read All
COMPLAINT #4940 -
SENDER
Ndambi Maty
My name is Maty I have been a loyal customer over 8 years and at the end of my last contract I was mislead by an agent in a bishop in Claremont Cape town.she told me that my number was blocked that i couldn't even do sim swap and that the number was in my name anymore .I mean time I bough another ph...Read All
COMPLAINT #4938 -
SENDER
Thalia Lucas
I upgraded in june and when i did the upgrade i was told that there is still one deduction outstanding on the device, which not only is this the first time i heard this happening when upgrading and it seems none of the agents that i got through was able to assist or understand. So now i am sitting w...Read All
COMPLAINT #4937 - Contract Issues
SENDER
Mrs Elizabeth Marijt
RECIPIENT
Welit Trading
We ordered 2 pairs of birkenstock sandals from this company on 26th May online, payment was made by credit card. Non delivery after 6 weeks, we contacted the seller and we're told orderby has been shipped and given a false tracking order number of delivery. Two furather emails sent, bounced back as ...Read All
COMPLAINT #4933 - Delivery Issues
SENDER
Ofentse mashigo
RECIPIENT
PEP STORES
I went to pep in bothasig to receive money that was send from Pretoria,I was told by the first cashier that the money cannot come out then was told to try on the next till that was around 11:40 the second cashier she still couldn't take it out after all that I was advised to go to the Absa ATM to wi...Read All
COMPLAINT #4931 - Other Issues
SENDER
ADAM SMALL
RECIPIENT
PEP STORES
GOOD DAY,ON SAT.1/7/20 ABOUT 14.45.AT PEP STORES RETREAT IN CAPE TOWN,I ENQUIRE ABOUT TO SEND A SMALL 2PLATE STOVE TO SOMEONE IN DURBAN,THE SIZE IS 450X270X80MM THICK WEIGT 3.6KG,THE JUST TOLD ME THEY DONT COURIER THINGS LIKE THAT,AND THEY DONT STOCK THAT SIZE BAGS,AND THE MANAGER ALSO AGREED WITH T...Read All
COMPLAINT #4930 - Other Issues
SENDER
Melody Lumanog
3 months na kaming nakabayad ng installation fee hanggang ngayon hindi parin nakabit. Naka ilang email na kami wala namang aksyon. Pakirefund nalang bonayad namin kasi napakawalang kwenta niyo! Bulok ang kumpanya niyo lalo na ang customer service niyo!!!!...Read All
COMPLAINT #4929 - Service Issues