J&T Express Philippines Complaints

Philippines - 11th floor Marajo Tower, 26th St, Cor 4th Ave, City, Taguig, 1434 Metro Manila
+63 289111888

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Resolved Complaints ( 3 )

J&T Express Philippines has 3 resolved compaints. Good Job!


Consumer Complaints ( 319 )

SENDER
Gayle Garcia
The package was on mondAy june 07, 2021 until now june 10, 2021 we still didn’t received it. On status delivera says it was mis route or something, 2x in difficulties.. so until when? Please look on this matter! 930194208196
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COMPLAINT #15555 - Delivery Issues
SENDER
Audrey Myles Macuto
I tried to refuse a delivery because it was shipped out TOO LATE. I don’t need the item anymore. The seller understood and told me to not receive the parcel. Then this driver insist ON LEAVING THE PARCEL cause it’s not allowed to bring back a PAID package. It’s not my fault your driver picked up the parcel late from the seller. NOT MINE. Now I have to return this myself!
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COMPLAINT #15550 - Delivery Issues
SENDER
Abigael Fernandez Aquino
Hindi ko nareceive ung items kay Sir Ronan Agelito Ison na J&T Delivery Rider pero nakalagay sa items ko order receive na ang Tanong ko kanino niya Dinala ang items ko ?? Ng wala kong narereciv n kahit ano ..
Reply by whingelyn Cancio on 9 June, 2021
THE JNT RIDER AT BAGANGA DAVAO ORIENTAL .. HE PUT AN UNSUCESSFULL ATTEMPT .. BUT I DID NOT RECEIVED ANY CALL OR TXT FORM JNT rider
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COMPLAINT #15442 - Delivery Issues
SENDER
Melizza Hermida
Sinisingil ako ng seller ng 220.00 as penalty for rejected item pero in reality hindi ko naman nireject or kinancel ang item. Wala pong dumating na deliver sa bahay.ni hindi nga namin nakausap ang rider
Here po ang name: 09533409169 john cris Ignao

salamat
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COMPLAINT #15434 - Delivery Issues
SENDER
Ma. Stephanie Atiga
Good Day! I'm writing to inform you about one of your delivery rider's nasty behavior named Jeffrey Nabata. Upon delivering my parcel, he was asking repeatedly my exact location and I responded nicely to him at first. Then, I told him the landmarks and the exact appearance of my place for his extra guide but he is still asking the exact location with sarcastic questions and insisting the wrong one. This rider is frustrating, I do apologize if I emit cuss words to him because he raised his voice on me. Please make an action for this ASAP. I believe you will not tolerate this kind of attitude in your business. Thank you.
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COMPLAINT #15415 - Customer Service Issues
SENDER
Lei Ann Ciokon
I've opted JNT as a courier for my return item from Lazada and it's a phone worth 12990, May 26 Pumunta ako sa Centro Pacita Laguna Branch to return the item sa Lazada warehouse sa Bicutan, Fastforward, Nag Ship to warehouse na yung status and I expected na Ok naman na lahat, then lumipas na ilang araw at LINGGO yes more than a week na wala pa din update or changes sa return item ko. So I decided to call their branch Last June 4, sabi nila no movement daw and they will investigate and ASAP they will inform me pag may result na. so waiting ako sa tawag after 2days wala padin at tumawag ako ulit which is today June 6, first attempt ko sabi ichecheck at tatawagan ako ulit pero di ako tinawagan, 2nd attempt around 14:20 tumawag ulit ako at sinabi nilang na gagawa nalang sila ng investigation about sa issue, ilang beses na ako nag inquire tapos until now wala padin pala actions. I will blame JNT pag di narefund yung 12990 ko sa phone. I'm also worried na baka sa tagal ng parcel maapektuhan yung return item ko kay lazada at worst thing magkadamage ng malala yung phone. Sana maaksyunan ito bago mapunta sa Legal Process ang Lahat...
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COMPLAINT #15412 - Delivery Issues
SENDER
Daniel
Just want to make a report about my experience with 2 riders. I ordered something from shopee. I wasn't able to get my order yesterday because the rider wasn't responsive. I texted him as soon as I received the message from J&T notifying me that my package is out for delivery. I texted him using the phone number that was provided to me but I never got any response. I find it inconvenient because its not that hard to respond. Imagine having just a bit of sleep and I'm on graveyard shift. I even informed them that I still have work and I needed to sleep. The first rider yesterday did not respond to the extent that I fell asleep and just a couple of minutes later, he was already here but he didn't even bother to knock or call. By the time that I woke up I asked him if its possible for him to go back, and guess what? He replied 2 hrs later. And then, since they failed to have my item delivered yesterday, they attempted to have it delivered. So same process, by the time I received the message from J&T, I immediately texted him and asked what time he would arrive so that if possible I could still take a nap but there's no response. So I texted him again asking what time he would arrive since I still have work and I needed to rest but still he did not respond. So I even went outside just to have my phone loaded so that I could contact him but guess what? He hung up on me. These two riders are both inconsiderate to their customers and doesn't care. They'll just go whenever they want to
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COMPLAINT #15354 - Delivery Issues
SENDER
GERALDINE CANGCO
It seems that the parcel got misrouted twice and its going back and forth. The package is now delayed and not the usual waiting time for j&t delivery to my area from the person that sent me the package. Kindly check
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COMPLAINT #15352 - Delivery Issues
SENDER
Ricarlene Pinero
So my parcel was sent back to the sender kasi di naman nadeliver ng maayos. Required ba talaga na may load tayo palagi dito? Rider was sending text for a sketch. I am located far from the town, so i wasn't able to reply back. Walang load. But isn't it the rider's responsibility to try to search for the receiver's location? Ano pong point na naglagay ng address di naman hahanapin? Napakaliit lang po ng barangay namin. Di pa nag attempt mag deliver. I should have known the name of this rider kasi naka deliver na to sa kin before. Andito pa rin yung text nya the last time. And same yung routine nya nagtetext. Nagkataon lang may laman gcash ko nun. Naka load ako. But there are actually riders who were able to deliver to our place na walang tawag o text man lang. Is it possible to report the rider using his phone number? Hoping for a response
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COMPLAINT #15347 - Delivery Issues
SENDER
Rochelle Adra
Last April 26,your rider delivered an item, then i paid for it, after knowing that item was not the item i'ved ordered so i returned it on April 27, day after but the payment was already forwarder by the rider so i ask for a refund and the item i already returned to J&T Daraga, Albay i need a refund now its been too long waiting.
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COMPLAINT #15338 - Refund / Exchange Issues
SENDER
Brian Gene Medilo
I ordered a gaming chair online and the expected delivery date is today (06-03-2021) but no delivery was made and I already contacted shopees Customer service about this and the J&T Eastern Visayas Branch Located in Tacloban I already informed them that they must deliver the Package today since i'll be traveling tomorrow back to Cebu for work related purposes. The response I get is that they will coordinate with the branch involved but when i ask for an update they no longer response to my messages. The staff that im talking to informed me that they will prioritize my parcel but up until now no delivery updates was sent to me. WORST CUSTOMER SERVICE EVER!! Don't expect any payments for the item. It's their fault for the delays and not following the delivery by date indicated in the Tracker
Customer Service Issues Photo

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COMPLAINT #15320 - Customer Service Issues
SENDER
Polaris North
He was to rude. Pala desisyon cancel kona daw order ko kasi wala daw siyang idedeliver dito sa amin. Tangna rider yan not only once he did that mga trice na siguru. Kabwisit. Need yung item namen tas ayaw ideliver.
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COMPLAINT #15313 - Delivery Issues
SENDER
Ruby Ann Guerrero
Twice nang hindi sumunod on time ang j&t pick up rider assign at parañaque area to pick up my parcel.. mas malala pa ngayon ni call or txt walang nag parandam na taga j&t.. so i need to re arrange my shipment ulit... at isa pa wala din plastic na ma provide.... next time i will get rider's name..
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COMPLAINT #15293 - Other Issues
SENDER
Vilejeane Luis
my parcel didnt come anymore. it was sent to me by sienna velasco from bulacan. and according to your app, the parcel never moved.
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COMPLAINT #15264 - Service Issues
SENDER
Norman B
Yung rider nyo po na si DARWIN DAYSON (639514946289) tinag as Buyer not on location ang parcel ko. Tinawagan ko, sinabi ko yung nearest landmark para mapuntahan ko nalang, ang sabi bukas nalang kasi galing na daw sya dito. Sabi ko, sana tumawag man lang sya or nagtext na. Walang text or tawag na andito sya so pano namin malalaman na nandito sya. Tapos sasabihan pa kami na tawag sya ng tawag at text ng text. Sinungaling. Sana kung di nya mahanap ang location tumawag sya or text gaya ng ginagawa ng halos lahat ng rider pag nag dedeliver.
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COMPLAINT #15240 - Delivery Issues
SENDER
Morris Sumagang
For J&T Dapitan City branch. They won't accept my parcel (dried fish) bound to Cavite City and not even entertaining me immediately because a person named Josh is playing ML. This happen today 5/30/21 around 11:45
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COMPLAINT #15197 - Service Issues
SENDER
Garry Bas
Delivery Rider seldom call the client before the delivery. I specified on my parcel that time of delivery should be from 6am-8am and 4pm-6pm. TN: 781866018852. Rider's Name: Lawrence Castaneda
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COMPLAINT #15167 - Delivery Issues
SENDER
Guessteen Merile Aznar
Lagi nalang po ganto ang order ko it takes how many days to their warehouse para makuha. 4 days na nasa J&T warehouse.
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COMPLAINT #15166 - Delivery Issues
SENDER
Katherine Ng
Since i started selling in shopee, i’ve had one courier who would always pick-up my items. He has been extremely rude every time. I have long been asking for him to give us pouches because i found out that he does not put my items in a pouch anymore and only delivers the items as is but he keeps saying that he doesnt have a pouch and he will bring tomorrow but we never got any pouches from him. We put cling and bubble wrap around our productd and expect him to put it in a pouch but for 2 weeks now he’s been saying that they dont have electricity in their store so they cannot print waybills and put it in a pouch. I have been sticking my waybills on the bubble wrap as instructed by him. As it turns out, it was because he didnt want to put our products in the pouch anymore. What can i do about this? This is the same courier that picks up our products everyday. I only have his number, no name. +63 906 270 9412

Expecting a reply soon because we are working so hard to keep a good name for our shop and if our items arrive there without the pouch for added protection, how can we do this??
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COMPLAINT #15036 - Service Issues
SENDER
heine baklid
I receive a lot of damaged/broken items from j&t.Their throwing of things is even on YT. I will not bay anything when j&t is delivery company.Take their permits to run a company.How can you run a company and try to earn money when 25-50% of the things you receive is broken? A complete useless company.
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COMPLAINT #15025 - Repair Issues