Item not delivered - Consumer Complaint for J&T Express Philippines



SENDER
Daniel
Just want to make a report about my experience with 2 riders. I ordered something from shopee. I wasn't able to get my order yesterday because the rider wasn't responsive. I texted him as soon as I received the message from J&T notifying me that my package is out for delivery. I texted him using the phone number that was provided to me but I never got any response. I find it inconvenient because its not that hard to respond. Imagine having just a bit of sleep and I'm on graveyard shift. I even informed them that I still have work and I needed to sleep. The first rider yesterday did not respond to the extent that I fell asleep and just a couple of minutes later, he was already here but he didn't even bother to knock or call. By the time that I woke up I asked him if its possible for him to go back, and guess what? He replied 2 hrs later. And then, since they failed to have my item delivered yesterday, they attempted to have it delivered. So same process, by the time I received the message from J&T, I immediately texted him and asked what time he would arrive so that if possible I could still take a nap but there's no response. So I texted him again asking what time he would arrive since I still have work and I needed to rest but still he did not respond. So I even went outside just to have my phone loaded so that I could contact him but guess what? He hung up on me. These two riders are both inconsiderate to their customers and doesn't care. They'll just go whenever they want to
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COMPLAINT #15354 - Delivery Issues
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