EKURHULENI METROPOLITAN MUNICIPALITY-ELECTRICITY-ACCOUNTS Complaints

Good day

I live in Primrose and we have been without electricit for almost a week. Our complaints fall on deaf ears. We have elderly people and children in the same area and it's cold. We are tax obiding citizens and it's unacceptable that we are treated like this.

Please help us.

Thank you
Charleen

My power goes down with loadshedding and doesnt come back on. I have to report the issue and then wait days to get back on again.
Where can I get a supervisor or the mayors phone number?

Reported my meter box burning on friday and after 3 days still no attention to it. Some lied that he/she attended to the issue. They even closed my call without my knowledge. If this is how Ekurhuleni operates then it’s so disappointing. We pay for all this Services but we are treated like trash when it comes to receiving services. Hope to get assistance even now we are still in the dark.

On the 19/06/2020 there was no electricity in my house. I called the call center and got ref.no 4276380. On the 20th 2 (two officials from the city of Ekurhuleni came to fix the electricity), they managed to restore the electricity, but they told me they will come back on Monday to fix the problem. On Monday i was not home so I thought they came. On the 21/07/2020 i baught R300 electricity and punched in the numbers.On the 24th the box became know and when i check i only had 91units, i baught another R100 electricity and punched the numbers the meter just keep on running, that's when i realized that there was a problem with my meter box. I took the meter box to the electricity department in Tembisa. I only found a security at the gate and he told me there was no one in the office because of Covid 19. I wrote my problem down. Someone was sent to check the problem, he told me that my electricity had been bypassed, i told him about the first Ref. No. He said he will send someone to come and fix the problem, but no one came. On the 3rd/08 i called the call center and got Ref.No 4328775, still no one is coming to fix the bypassed electricity.

SO HOW ARE WE NOW SUPPOSED TO ESTABLISH OUR UTILITY BILLS ????, DUE 1 AUG !!
THE BILLS THAT WERE DUE 1 JULY HAVE JUST ARRIVED IN THE ''SNAIL-MAIL''