Puregold - Head Office Complaints

Philippines - 3/F Tabacalera Building, 900 V. Romualdez Street, Ermita, Manila
+63-2-524-4351

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Consumer Complaints ( 7 )

SENDER
Marivic C. Villanueva
Just now, one of our relative who lives at Oriental Mindoro do not have enough funds to support the lockdown so what we decided is to let my sister-in-law do some groceries at Puregold, Roxas Oriental Mindoro unfortunately the Manager on Duty refused to have a conversation with us. In times like this we need to cooperate with each other and since other staffs cannot decide on our situation we are asking to talk with Mr. Fulgencio Santos (Manager On Duty) but we are declined.. Just so the staffs and manager from that branch knows, we are in a difficult situation due to Covid 19, our relatives are starving and now we are running out of ways to help them just because of an ID to process their Gcash payment for their groceries.. We should've resolve this if the manager is just willing to communicate and cooperate.. Your management should have dicretions in times like this.. There is no such thing that the manager will refuse to talk with us, they left us empty handed on this..
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COMPLAINT #2778 - Customer Service Issues
SENDER
Rodolfo G Marasigan Jr
Nagpunta kami ng asawa ko ngayong tanghali sa puregold candelaria pero isa lang yung pinapasok sa loob kasi isa lang daw yung pinapayagan sa isang pamilya na mamili kaya nagpasya kami na si misis nalang pumasok at ako sa labas pero wala pang limang minuto Bawat nadating pinapapasok na niya kahit dalawa O tatlong tao sa isang pamilya tapos ng tanungin ko kung bakit ganun hindi naman po daw niya alam na makakasama eh nung pagpasok ko po sa loob madaming mag asawahan na namimili
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COMPLAINT #2764 - Other Issues
SENDER
Jennifer Pacis
Lockdown so naglakad ako papuntang pirgold junior dito sa plaza quezon las pinas malapit. Bibili ako ng gatas ng anak ko bonakid fo 4 to 5yrs old pataas. Wala daw pang 3plus lng daw sabi ko any milk basta pwede s edad nya. Sabi nung naka polo na green arooun 3 to 4pm ako bumili wala daw kasi pangdisplay lng daw so ginawa ko ako na ang tumingin nahiya nman ako sa empleyado eh.. Si ang tagal ko tumingin may nakita ako nido 5pkus and then sabi ko sa nkapolo n green meron plang gatas na pang 5plus. Sbi nya s akin ay akala ko bonakid. Ilang ulit ko sinabi s kanya na kahit anong gatas nlng ksi mahirap maghanap....ate may anak k diba kung ikaw nasa katayuan ko hirap maghanap nang gatas ngaun. Tapuz hnd mo p ako maasikaso.. Ang tagal kung nakatayu pra maghabap hnd manlang tumulong kasi hawAK NYU YAN dapat alm nyu. Ako pa talaga abg tumingin... Ps. Asa counter ung mga gatas ni isa sa kanila wala manlang nag inisiate pra hnapan ako. May god nman.
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COMPLAINT #2757 - Customer Service Issues
SENDER
Anne Remcy Retardo
I had my grocery yesterday march 17,2020at puregold boac marinduque after going home i sorted the commodities i bought at pure gold boac then i notice the expiration of one pack biscuit February 25,2020,,we all know that the situation is hard now because of the pandemic situation we are facing.please be sure to check the expiration first before putting it on the rack.hope to hear from you soon,you can contact me at 09676842771
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COMPLAINT #2754 - Product Issues
SENDER
Dhonna Guzman
Today Januaey 18, 2020 at around 6-7pm at Puregold Angeles. Was on push cart and wanting to pay for credit card and looking for a charge cash register. There were 3 cashier open at the back end of the store: 1. cashier open for charge but this lane has customer with boxes and might take long 2. the other cashier open for exprese lane and cash and basket 3. cashier open for priority lane meaning senior citizen. The other 2 cash register for cash and charge at inner lane from the back was close. I ask the cashier fixing her cash box where else is open for charge she specifically recommended to go to front where there are 2 open charge register open. so I went to front only cash register 4 and 5 open if im not mistaken. 4 is open for cash and i went to one it was counter 5 and is open for charge. there were only 2 cash register open. So i line up and when i got there, this cashier said it was her last the girl in front of me and she said its her cut off. i was the only customer after that lady. She did not want to assist me anymore. I said and told the lady this cashier from the back recommended me to go here bec there were 2 open charge cashier, now you tell me i cant bec its your cut off. I called the supervisor and told the cashier she can assist me and i will be her last. That super is nice and willing to assist me. This cashier was making an attitude that i cant explain. then i told the cashier are you upset that you have to make face in assisting me. she keeps denying it and keeps on answering me back with a tone. I told her i would have not been here if i wasnt told by the back cashier to go here. She still continues to answer back with an attitude and i told her this will get your headoffice. without hesitation she said go ahead and file a complaint. oh yes i told her you will.definitely here from me. i did hear any assistance or word to even offer her assistance to me but keeps on answering me back which triggers me more to be aggravated. i told her you tone down bec you are aggravating me now. she still keeps on pushinh it. she punch and completed my payment. i went to customer service asking for details of puregold headquarters number and email address. they were hesitant to provide me that. they called the manager Melissa and told her everything about this incident. She was apologetic. But dear puregold management and office, I did not appreciate the attitude and behaviour that was display by your employee at the cash register. this cashier has an attitude. i have been shopping to.puregold ever since and i find it near and more convenient to me. If this will reflect service you hire bec of her. i will no longer shop at puregold. it was it my dismay to even go there and shop again. I hope you take this complaints seriously and put an action to this. Will call the headoffice in manila on monday. The name of th3 cashier is Jalilah
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COMPLAINT #2487 - Service Issues
SENDER
Gonzalo Afable
At 14:35 hrs, after I have paid my Grocery from the Cashier, I went to one of the outlets adjacent to the Cashier. One outlet I ate noodles which was a bit spicy. In order for me to cool down what I ate. I went to the Happy cup outlet wherein, There was this Male Service crew and ordered One 16 ounces Frappe. I shelled out a piece of 1,000 peso bill. He immediately denied me. That he can't service me a drink because of the amount he had to change. I said it is already Two past the hour of Twelve, for the whole Midday He does not have change to my payment. I suggested to him. If he could change it to the Cashier. He immediately replied, the Cashiers does not change that kind of amount, which I know is not true. So eventually, I had to endure the spiciness on what I ate. I went to the Customer Service and told them the Predicament. They vehemently denied the Male Service crew accusation, that they would change the amount anytime of the day. Can you please have this resolved of the Bad Customer Service
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COMPLAINT #2264 - Customer Service Issues
SENDER
Marie leian samonte
Good day HEAD OFFICE STAFF I HOPE THAT YOU WILL MAKE AN ACTION FOR MY COMPLAIN TODAY AROUND 7:20 PM AT PUREGOLD MINI MART LIBIS ESPINA WE BOUGHT ALBATROSS AND ZONROX BLEACH AT THE SHELF TALKER THE PRICE OF THE ITEM ZONROX WAS 13.00 WHEN THE CASHIER PUNCHED THE ITEM IT COST 28.00 AFTER THAT WE TOLD HER TO VOID THE ITEM BECAUSE THE SHELF TALKER VS THE DATA OF THE POS IS NOT THE SAME. THE CASHIER TOLD US NA BAWAL NA DAW MAG VOID!!!! AND ITS NOT OUR FAULT TINATAMAD MAG PA VOID SI CASHIER AFTER NON HE CALLED THE SUPERVISOR TO VOID THE ZONROXBUT WERE GOING TO BUY THE ALBASTROSS JUST THE ZONROX FOR VOID. MR. EDWARD THE SUPERVISOR AT PUREGOLD MINI MART LIBIS ESPINA TOLD THE CASHIER NA IBALIK NA UNG PERA NAMIN WITHOUT ASKING KUNG KUKUNIN PA NAMIN UNG ISANG ITEM MASYADO HONG BASTOS UNG SUPERVISOR NYO NOT CUSTOMER ORIENTED!!!!!!!! HE DOESNT KNOW HOW TO MAKE AN APOLOGY TO THE CUSTOMER AND NOW IM SENDING THIS MESSAGE TO YOU SO THAT YOU CAN MAKE AN ACTION ON THIS SITUATION!!!! DECIEVING PRICE,DECEIVING OF CUSTOMER,CUSTOMER UNORIENTED!!!! I HOPE TO GET THE RESPONSE FOR THIS ISSUE THANK YOU!
Pwede cctv replay if you want!!!
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COMPLAINT #2099 - Service Issues