Puregold - Head Office Complaints

Philippines - 3/F Tabacalera Building, 900 V. Romualdez Street, Ermita, Manila
+63-2-524-4351

File a complaint

Consumer Complaints ( 1 )

SENDER
Marie leian samonte
Good day HEAD OFFICE STAFF I HOPE THAT YOU WILL MAKE AN ACTION FOR MY COMPLAIN TODAY AROUND 7:20 PM AT PUREGOLD MINI MART LIBIS ESPINA WE BOUGHT ALBATROSS AND ZONROX BLEACH AT THE SHELF TALKER THE PRICE OF THE ITEM ZONROX WAS 13.00 WHEN THE CASHIER PUNCHED THE ITEM IT COST 28.00 AFTER THAT WE TOLD HER TO VOID THE ITEM BECAUSE THE SHELF TALKER VS THE DATA OF THE POS IS NOT THE SAME. THE CASHIER TOLD US NA BAWAL NA DAW MAG VOID!!!! AND ITS NOT OUR FAULT TINATAMAD MAG PA VOID SI CASHIER AFTER NON HE CALLED THE SUPERVISOR TO VOID THE ZONROXBUT WERE GOING TO BUY THE ALBASTROSS JUST THE ZONROX FOR VOID. MR. EDWARD THE SUPERVISOR AT PUREGOLD MINI MART LIBIS ESPINA TOLD THE CASHIER NA IBALIK NA UNG PERA NAMIN WITHOUT ASKING KUNG KUKUNIN PA NAMIN UNG ISANG ITEM MASYADO HONG BASTOS UNG SUPERVISOR NYO NOT CUSTOMER ORIENTED!!!!!!!! HE DOESNT KNOW HOW TO MAKE AN APOLOGY TO THE CUSTOMER AND NOW IM SENDING THIS MESSAGE TO YOU SO THAT YOU CAN MAKE AN ACTION ON THIS SITUATION!!!! DECIEVING PRICE,DECEIVING OF CUSTOMER,CUSTOMER UNORIENTED!!!! I HOPE TO GET THE RESPONSE FOR THIS ISSUE THANK YOU!
Pwede cctv replay if you want!!!
Comment
COMPLAINT #2099 - Service Issues