Puregold - Head Office Complaints

Philippines - 3/F Tabacalera Building, 900 V. Romualdez Street, Ermita, Manila
+63-2-524-4351

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Consumer Complaints ( 2 )

SENDER
Gonzalo Afable
At 14:35 hrs, after I have paid my Grocery from the Cashier, I went to one of the outlets adjacent to the Cashier. One outlet I ate noodles which was a bit spicy. In order for me to cool down what I ate. I went to the Happy cup outlet wherein, There was this Male Service crew and ordered One 16 ounces Frappe. I shelled out a piece of 1,000 peso bill. He immediately denied me. That he can't service me a drink because of the amount he had to change. I said it is already Two past the hour of Twelve, for the whole Midday He does not have change to my payment. I suggested to him. If he could change it to the Cashier. He immediately replied, the Cashiers does not change that kind of amount, which I know is not true. So eventually, I had to endure the spiciness on what I ate. I went to the Customer Service and told them the Predicament. They vehemently denied the Male Service crew accusation, that they would change the amount anytime of the day. Can you please have this resolved of the Bad Customer Service
Comment
COMPLAINT #2264 - Customer Service Issues
SENDER
Marie leian samonte
Good day HEAD OFFICE STAFF I HOPE THAT YOU WILL MAKE AN ACTION FOR MY COMPLAIN TODAY AROUND 7:20 PM AT PUREGOLD MINI MART LIBIS ESPINA WE BOUGHT ALBATROSS AND ZONROX BLEACH AT THE SHELF TALKER THE PRICE OF THE ITEM ZONROX WAS 13.00 WHEN THE CASHIER PUNCHED THE ITEM IT COST 28.00 AFTER THAT WE TOLD HER TO VOID THE ITEM BECAUSE THE SHELF TALKER VS THE DATA OF THE POS IS NOT THE SAME. THE CASHIER TOLD US NA BAWAL NA DAW MAG VOID!!!! AND ITS NOT OUR FAULT TINATAMAD MAG PA VOID SI CASHIER AFTER NON HE CALLED THE SUPERVISOR TO VOID THE ZONROXBUT WERE GOING TO BUY THE ALBASTROSS JUST THE ZONROX FOR VOID. MR. EDWARD THE SUPERVISOR AT PUREGOLD MINI MART LIBIS ESPINA TOLD THE CASHIER NA IBALIK NA UNG PERA NAMIN WITHOUT ASKING KUNG KUKUNIN PA NAMIN UNG ISANG ITEM MASYADO HONG BASTOS UNG SUPERVISOR NYO NOT CUSTOMER ORIENTED!!!!!!!! HE DOESNT KNOW HOW TO MAKE AN APOLOGY TO THE CUSTOMER AND NOW IM SENDING THIS MESSAGE TO YOU SO THAT YOU CAN MAKE AN ACTION ON THIS SITUATION!!!! DECIEVING PRICE,DECEIVING OF CUSTOMER,CUSTOMER UNORIENTED!!!! I HOPE TO GET THE RESPONSE FOR THIS ISSUE THANK YOU!
Pwede cctv replay if you want!!!
Comment
COMPLAINT #2099 - Service Issues