Open and faded old stock sofa bed - Consumer Complaint for Puregold - Head Office

226 Puregold bayan bayanan avenue concepcion marikina branch delivered my sofa bed last May 13,2021 upon checking I saw the item has already faded and dusty parts because it was open already aside from obviously it is old stock and display item.I already informed them about the problem the following day and requested for a new stock. they gave excuses that there was no available same item so I asked them when they gonna have a new stock they told me end of this month.I told them I can wait till the new stock arrive and requested the sofa bed they deliver to pick up again.but now they are not answering my text and chat anymore so please I want an immidiate action regarding this matter.thank you and god bless