Unfair Promotions - Consumer Complaint for Puregold - Head Office

Ernesto Monsayac Jr.
To whom it may concern:

Hi good day! I just want to raise an issue regarding your sting energy drink promotion here at Puregold NE super bodega bldg. Maharlika Highway Bagong nayon,Baliuag Bulacan.

According to your promotion mechanics, that for every purchase of 6pcs of sting energy drink red 330ml there is a equivalent of 2 free Piattos cheese 40g. I purchased 48 bottles of sting energy red 330ml but your customer service just gave me 6pcs of Piattos for your promotion. Where as there must be a total of 16 Piattos for such promotion.

When I ask your customer service personnel that why i only receive 6pcs of free Piattos,she told me that there is only a 3 deal for such promotion as per promo mechanics, where as it is not posted at your promotion display, then she told me that there is a memo regarding to sting promotion for 3 deal only. I told her we as customer can't read those memos,only we can read your mechanics on promotion display.

My concern is not about the Piattos, it is about how you are faking your customer regarding your promotions, to purchase many items?

This pandemic be fair to everyone!

Attached here are the photos regarding to this issue. Your immediate action is highly appreciated.

E. Monsayac
Advertising Issues Photo

COMPLAINT #15468 - Advertising Issues
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