20th May 2021 someone cancelled the number which is linked to my email address that I had for many years. I have tried numerous calls to vodacom and to a branch but to no success... Please can I have someone who can resolve this for me.!
Vodamail lost and nobody cares or tries to help. All just let me hanging... - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeReply by Chenè Groenewald on 6 September, 2021
I am very unhappy with the vodacom service as well as RAM. I ordered a Lavender S20 FE 6.5 inch 128GB and vodacom wants to send a Navy one, that's not what I ordered. RAM Services are also terrible as I was not home Friday afternoon although my mom and brother where there, RAM did not hoot, if thet hooted someone would have collected the package. Thier tracking website and delivery system is terrible and they take forever! I sent a package from JHB to DBN via Courier guy and it took only one day, I ordered my phone last week Tuesday and I'm still waiting for it, just to receive the wrong colour. I am very disappointed with this service. I've always been a happy Vodacom customer, but I might be having second thoughts.I've sent several emails and phoned, but no one gets back to me.
Comment I am very unhappy with the vodacom service as well as RAM. I ordered a Lavender S20 FE 6.5 inch 128GB and vodacom wants to send a Navy one, that's not what I ordered. RAM Services are also terrible as I was not home Friday afternoon although my mom and brother where there, RAM did not hoot, if thet hooted someone would have collected the package. Thier tracking website and delivery system is terrible and they take forever! I sent a package from JHB to DBN via Courier guy and it took only one day, I ordered my phone last week Tuesday and I'm still waiting for it, just to receive the wrong colour. I am very disappointed with this service. I've always been a happy Vodacom customer, but I might be having second thoughts.I've sent several emails and phoned, but no one gets back to me.
COMPLAINT #15535 - Service Issues