Vodacom - Head Office Complaints

South Africa - Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand
082 111, 082 1944

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Consumer Complaints ( 30 )

SENDER
Barbie
I cancelled a order within 7 days as they incorrectly debitted my account.this happend in June 2019 have phoned in reguraly(weekly)and now phoned in daily as they do not pick up the parcel just to find out that the consultant are lying when they tell me that they organised the pick up. The consultants has also put the phoned down when complaining about their poor service. Can someone please help as this is not fair.
Comment
COMPLAINT #2064 - Billing or Collection Issues
SENDER
Christiaan Schoeman
Got an data offer from vodacom 19th may, after confirming 3 times with the consultant before accepting offer that i can transfer the data once received, she said yes. Money was debited from my account for something. Got the package and after activation, tried transferring the data to my main nr. With no luck, phoned vodacom just to find out that i can only transfer data 3 days before it expires. I then phoned to cancel deal as the consultant lied to me. Been told to phone another division. Finally got someone, canceled the deal and said money debited will be refunded after collecting the package. A week went by with no collection, i phoned again and nothing was done in regards to the cancelation and they will escalate the issue. A week later i was phoned by the courier cause the driver is lost in Pretoria i must please give directions. I told them that I don't stay in Pretoria, and they have to collect where it was delivered and instructed to vodacom. I was told to phone vodacom myself. I phoned again and yet again was told they will have to re do everything but the courier will phone me. So after a month the parcel was collected. Now with payment day being yesterday, my account was debited again for the deal that was canceled. I phoned vodacom today, and was given another number to phone to sort out the issue. So yet again after having phoned vodacom 5 times during the course of a month, i still have the issue, but they are quick to false advertise and sell incorrect information to me. Someone needs to assist.
Comment
COMPLAINT #2006 - Contract Issues
SENDER
Laura Dos Santos
I did an online upgrade for 2 devices on Friday 7 July.Only received notification today Wednesday 10 July that order has been processed.Vodacom has been sending notifications to confirm orders to my juvenile son’s number and not the account holder.It is very irresponsible of them,yet when we call in they claim they can only transact with account holder.Really Vodacom I needed my 15 year old son to confirm my order.Shocking shocking.Not you mention you promise a 24-48hrs delivery
Comment
COMPLAINT #1942 - Customer Service Issues
SENDER
Karen Collison
Good day

See my concern below, since I have sent the complaint through this morning, now i'm getting sms' to advise the tickets I have logged are being resolved, even though I requested a manager to call me, they are still closing the calls.



I have contacted Vodacom to downgrade my package as I have NOT been using my minutes, Data and sms', I have had a work phone for the last year now and needed to downgrade as I was NOT using the Vodacom contract and was losing money. I was downgraded with the assistance of the very nice lady, however I found out now, my original contract was due to be renewed end Dec 2019 now that the downgrade was done I have been pushed back 2 years again until upgrade time. Also I have noticed ALL my data, Minutes and sms' have fallen away due to the downgrade. I was NOT informed on the fact that my upgrade time was moving out 2 years and I was NOT informed of losing my Date, minutes and sms'. I have logged several calls with Vodacom and each time I get an sms to say the issue has been resolved without anyone speaking to me.. I even logged a ticket to advise I wanted a manager to call me as this is unacceptable and I requested the TICKET NOT be CLOSED, yet once again I received a message that the ticket was resolved. When I call 082 111 I don't get through tot he correct persons or the phone cuts out, this is UNACCPTABLE. I am about to take this further if Vodacom does not FIX this issue. this is POOR customer service!! If you are NOT able to get hold of me on my cell as I am in and out of meetings then please email me so that I can respond via email and please SEND ME A CONTACT NUMBER THAT WORKS.

i also received a message to say the loss of data, mins and sms' has been correct but its NOT been

See my reference numbers:
1-34240738506773
1-34240738506773
1-34281546966516
1-34281546966516
1-34371755437810
1-34371368287423

Karen
082 449 7240
Comment
COMPLAINT #1938 - Service Issues
SENDER
Nthabiseng Dhlamini
Contract ended May 2018, received a call from a call center agent about a subscription :airtime and data, after specifically clarifying that I do not want an upgrade I was told I can cancel anytime. When I try to cancel I'm told that I cannot cancel a contract. I haven't been assisted since last year August
Comment
COMPLAINT #1906 - Contract Issues
SENDER
Mark Oosthuizen
I have been a Vodacom customer for more than 18 years and have always paid my contract on time. The last few months I have been struggling income wise. My phone contract is for business and personal use. Vodacom just went ahead and cut my services without notifying me. I paid R500 on 10/06/2019 and was told my services will be activated within 4 hours. 4 hours came and went and nothing happened. I can't call to find out what is going on as my services are still deactivated. A third party , my wife, had to phone and follow up. It was said that they can not activate the service as there was still an amount outstanding. On 15/06/2019 I paid the balance of R3845.00. I was told that I would be back on line within 2 to 4 hours. 2 to 4 hours turned into 3 days. Nobody can tell me what is going on. The Client Service Centre phones ring for 8 min without anybody answering the calls. My wife spoke to the call centre on Tuesday morning and was advised that sorry but I will be on line in 2 hours. (Same BULL SHIT story as before). On Tuesday afternoon she had to escalate the matter again as I was still inactive. I was eventually activated late Tuesday afternoon after sever escalations. I have been unable to do any business transactions for almost 2 weeks due to the poor/bad/disgusting services from Vodacom. To top it all off my data just disappears. Night time data which I have not used GONE!, Night time air time GONE! Vodacom has become the worst service provider I have ever dealt with. I think it is time to move services providers judging by all the complaints logged by other customers
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COMPLAINT #1897 - Service Issues
SENDER
Arlene Oswin
The number 0649025353 has been cancelled... Why am I in arrears plus it was cancelled before the 10th May not my doing I gave a full month's notice, I did not even use my full airtime that was allocated to me for the month of May as the number and the airtime was taken way before
Comment
COMPLAINT #1877 - Contract Issues
SENDER
Isaiah
I have subscribed to 20Mbps uncapped service which is such a nightmare. I having a disruption since 7 days ago and I have been struggling to get them to resolve my issue. The support team are kind but clueless(or liars) while the managers (Named: Brinton*)is completely arrogant and have no clue of treating customers. I am still desperate to have is resolved and very frustrated as I use internet for study, Netflix and work at home over weekends. I now spending money recharging data which is expensive considering that I pay monthly contract for Vodacom Fibre. Its hard to recommend it as it anyone and regret doing so to few colleaques. Can someone at Vodacom Fibre assist me please!!!
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COMPLAINT #1862 - Customer Service Issues
SENDER
Sasha Griebelaar
I went into Vodacom repairs to try and get assistance as my daughters Huawei mobile no longer had google and access to play store etc and we were unable to get it reloaded. On arrival the technical team advised that they could not assist us as the screen was cracked which was a shock to me as in the right hand corner of the phone it appeared to have a scratch. At this stage they were still not interested in the initial issue but continued to aggravate the situation about a cracked screen. I requested to speak to a Manager who brought out the technical guy who spoke to us as if we were dumber than dumb and he advised that if he was to assist without first fixing the screen I will have to provide an indemnity that I accept full responsibility and waive any warranty for repairs. He proceeded to say that he can guarantee that it was the motherboard and ac’s That was Damaged, this without even doing and assessment. I asked for a quote to replace the motherboard and to my shock this quote would cost me R57.50??? Anyway I had to agree to indemnify them and pay the quote.... well the cost to my further shock was for R5961.39????? This excluded the screen replacement cost... OH MY WORD.... I just left the store in utter disgust and disappointment.

I went to the Huawei store and advised the assistant, Chris of the very same issue we were having with the device as we did with Vodacom, he listened, asked a few questions and my word he was able to wipe the phone and google and all apps are now working. How incredible it was to have someone like Chris who was just willing to listen and not be condescending toward us and he did not even need technical support to fix the device. This was also a free service it cost me ZERO,

So the long and short is that I am completely disgusted at the very poor service not to mention the financial cost if I agreed to it for a service Chris at the Huawei store sorted out in 10 minutes for free.

I currently have 5 contracts with Vodacom and I can most certainly assure you that I will DEFINITELY NOT be renewing these as I will cancel as they become due. VODACOM has lost a loyal client of 15 years. Shame on you Vodacom Canal Walk.
Comment
COMPLAINT #1858 - Customer Service Issues
SENDER
Keditlwaetse Phakedi
In December last year I canceled one of 5 my contracts but Vodacom canceled my daughter's contract also which was not sappose to canceled and I spent the whole January phoning them to try and her phone back on contract they eventually get it back on in the end of January and I asked them if they put the insurance back also they said yes. To my surprise two weeks back my daughter's phone was stolen and when I try to claim I was told the phone was off the insurance since January Vodacom canceled this contract by mistake and I'm the one paying for their stupid mistake I've already paid more than R8000 for their mistake. I want Vodacom to own up to their mistake the put me in this mess they must fixed it
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COMPLAINT #1856 - Customer Service Issues