Vodacom - Head Office Complaints

South Africa - Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand
082 111, 082 1944

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Consumer Complaints ( 49 )

SENDER
Sanet
I still don't see how it can be deemed as an essential service. Eg I need a new cell phone cover. What shall I do. I know... Let me go through three road blocks to Centurion mall where those shop assistants can serve me at great risk and infect their famalies and as society suffers another lock down because cell phone covers are important items to be had during this difficult and trying period. Don't worry about flattening the curve I need a cell phone cover
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COMPLAINT #2787 - Other Issues
SENDER
Sanet
I am a concerned mother and customer. Why would you put your retail staff at risk. It's ludicrous. The country is on lock down. No customer can go and purchase a phone. If they have any problems with your products they should contact head office. It has a ripple effect when they go to work and they put their families at risk. It is evident that your staff well being is of no concern. This is crazy and against what the president said. Retail stores are not essentials. You have Head Office for that.
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COMPLAINT #2785 - Other Issues
SENDER
Linda Lombard
Me and my daughter have been battling to resolve an issue with Vodacom since 24/02/2020. The issue is that she saved up Vodabucs to buy Air tickets to visit a friend in George from 12-16 March 2020. She redeemed 2 x 500 vouchers, using 750 vodabucs for each voucher. In order to get the Air tickets she needed two reference numbers, one for each voucher, Vodacom provided her with only one reference number. We have been calling daily to obtain the other reference number but the Vodacom Customer Care personnel clearly did not know how to deal with the matter, on several occasions they opened a service request, just to find an sms the next day to say "the service call is still in progress and is being addressed". Straight after that sms she received an sms saying "your query with service number...……. has been closed, without resolving the matter or providing us with an reference number. On 10 March the matter has know been escalated to "The back office", the operator promised to get back to me today, I am still waiting and my daughters time is running out to book her flight tickets to depart on Thursday 12 March, of which the price that she know has to pay in for the tickets is escalating by the hour, she is only a student. We have proof of the Vodabucs being redeemed with order dates and numbers. I have serious doubts and issues around competency, trust and loyalty with Vodacom.
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COMPLAINT #2720 - Customer Service Issues
SENDER
Celeste Andersson
I RECEIVED A CALL RECENTLY GIVING ME FALSE PROMISES TO THE EXTENT THAT I CANNOT SEND SMS OR TEXT MESSAGES NOW. KINDLY CANCEL THAT CONTRACT IMMEDIATELY. CLEAR WATER MALL ALSO SENT VODACOM AN E-MAIL REGARDING MY CONTRACT. IT MUST BE REVERSED IMMEDIATELY REINSTATED. I DO NOT WANT ANYBODY CALLING ME WITH OFFERS OF ANY NATURE. VODACOM MUST JUST REVERSE AND REINSTATE MY PREVIOUS CONTRACT
Comment
COMPLAINT #2644 - Contract Issues
SENDER
Martha Combrinck
I live on a farm (Blydskap) in the Reitz-district and complaints about poor or no signal/reception constantly for more than a year now, which is according to customer care a REPAIRABLE PROBLEM, by installing a so-called "booster and panel".
I am a vodacom customer since 1998 and are being treated like crap when complaining about non excising service. I can not even make emergency-calls when needed and therefore people and animal-lives are at stake here.
Ag, no man. If you do not want to fix the problem, just say so and stop wasting my time and money.




Reply by vince on 25 March, 2020
go to cellc or mtn. easy
Comment
COMPLAINT #2621 - Service Issues
SENDER
SB BALOYI
Terrible service
Vodacom the worst service ever, I have an account with them they debit my account on the first and if the first is on a weekend they debit it the following Monday, I applied for a new contract it was declined because "they " say my account is in arreas and I know it was not because it was going to be debited the same day so now with this error I have been calling their call centre sending emails no1 knows how to resolve this issue they have been asking for documents payslip, bank statement and all I have sent they said they will send them to their acquisition department but the acquisition department and they are not helping, and I'm not getting the contract I have to wait for 60 days VODACOM YOUR SERVICE IS TERRIBLE
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COMPLAINT #2571 - Contract Issues
SENDER
francina griessel
in order for apple to honor the guarantee on a macbook pro they need a serial number reflecting on an invoice or a proof of purchase. the macbook pro is currently on a contract with vodacom and Randall from the call centre promised monday that he will provide me with this but he is either not at work or when at work he dont do his work. and all my efforts to obtain it from the social media portal is in vain.. it seems that randall is the only one working there.
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COMPLAINT #2552 - Guarantee Or Warranty Issues
SENDER
Tanya Hiles
Such BAD customer service. I arranged to pay my account early via eft, i CALLED the call centre to confirm that this was in order, they agreed and said I can do the EFT, I paid them via eft on the 21/11/19. On the 29/11/2019 i upgraded one of my lines via the call centre and was told delivery of the new phone would be in 5 working days. Today, 06/12/19, I call to query as no phone has been delivered, to be informed that my account is an arrears due to a late payment penalty. After a useless conversation at the accounts department whom denied any and all help and blatantly blamed client care for the mishap, he insisted i talk to client care AGAIN... Who then wanted to put me back to accounts... Utterly useless. Eventually I was told a team leader would escalate via email for them to immediately clear the fee and update my status so my phone can be delivered. Alas, that was at 8am this morning. I call now again, 13:20,for a change a lovely consultant, but also unable to assist at all.... The people i have dealt with today, apart from the final young lady i spoke to, were rude, and incredibly unhelpfull. I wonder if il get ANY feedback today..... A companies incompetence causes me to waste time and money of their mistake.

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COMPLAINT #2398 - Billing or Collection Issues
SENDER
Megan Coetzee
Good day,
I have been trying to cancel my Vodacom sim card that was added to my contract 2 months back. The sim was delivered to me, and I never rica'ed it or activated it.
I have been transferred from one sale's representative to another. I just cannot understand how cancelling a sim card can be so terribly difficult!!!
Please - all I want to do is cancel this sim, I refuse to pay for it leading up to now and in future.
When my contract is up, Vodacom has lost me as a client. The lack of service and unwillingness to help a customer is madness.
Comment
COMPLAINT #2353 - Contract Issues
SENDER
Cisca Bosman
On 4 october 2017 a uchoose 115 line rental of R115 per month is added to my contract on numer 066 222 4484. I never recieced a sim card for thar number nor did i ever used this line.
I oaid for this and as i never recieved any statements as well i never see this and after beggung Vodacom to send ne a statement that i didcovered this. In my view it is fraud as i paid R2760 over 24 months for a service i never recueved nor used as well as the R2400 airtime that i supposed to recieved on this line for 24 months
I took out this or this is done at Vodashop Springs Mall and i think it hapoened the same time that i had upgrade on my 0829255355 number. To ne this is fraud and should be reported as such
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COMPLAINT #2286 - Sales Issues