Request for Refund of an Incorrect Billing (064 759 2889) - Consumer Complaint for Vodacom - Head Office

Leonard Motloatsi
Good Day, ​

On 06 April 2021, I called Vodacom and spoke to a lady by the name of Thandazile whom I notified of my intention to cancel my contract as soon as was possible, of which she advised that it would be at the end of April 2021. At that point the only debit I was expecting was my last debit of R315.99 as advised. To my surprise, I got a call from "Felicia" on 17 May 2021 from retentions who advised that the cancellation was not processed. I then spoke to Joseph on the 20th May 2021 and asked that he rectify stop any planned debits as I had notified Vodacom in time for my cancellation and I should not be held liable for Vodacom's errors. To my surprise this was not the case as a debit of R184.99 was deducted from my account for what, I do not know.

I therefore would like to express my utter dissatisfaction and displeasure at Vodacom's unprofessional conduct in handling the cancellation of my cellphone contract. This in-turn cost me R184.99 extra which was not even budgeted for. I trust that you would heed my plea when I demand a refund of that unauthorized amount.
COMPLAINT #15496 - Contract Issues
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