EMAIL SENT ON 23 MAY 2021
JOB NUMBER : 13725331 - COMPLAINT ABOUT NEW CELLULAR HISENSE SPEAKER NOT WORKING
Dear Mr Shameed Aziz
I am very disappointed in the Vodacom Services, the reason being:
On the 4th May 2021, my hubby who is the account holder for both our cellular phones, went into the Vadocom Shop at Greenstone, which he received two Hisense phones.
On the 6th May we both inserted our sim cards from our Samsung phones to the Hisense. I noticed that already I had problems when speaking and hearing on both the phone and whatsapps, we had gone away from the 7th to 14th May, this went on until the 15th May,. I then decided to take the phone back to the same Vodacom Shop and was told there is a problem with the speaker and would have to go in for repairs.
My feelings that my new Hisense needs to be replaced with a new phone and now with the repairs is now a second hand phone, also that my husband has been a customer with Vodacom for many years.
If we do not get any joy, I am going to put this onto Hello Peter website, Which i have i already done.
EMAIL SENT ON 2 JUNE 2021
This is my second complaint about the Vodacom Repair Services from email dated 23 May 2021.
My brand new cellular phone was sent in for repairs on the 15h May at the Greenstone Shopping Mall.
Please find the sms which i have received on my phone this morning 2 June 2021:.
Hi :) Your device with Job No. 13725331 has been sent to the Vodacom Advanced Repair Centre for a higher level repair. We will be in touch with you soon. To track https://cutt.ly/vl0KGEX. Please do not reply to this message.
I am not happy about this and would like to know will you be replacing my phone, i need an answer as soon as possible.