Re: Vodacom Order No SR210525-630616
On the 31st March 2021, I informed Vodacom that I would be relocating on the 30th April and completed the notice form giving the specific dates and addresses. Vodacom totally ignored the requests on this form and disconnected my service prematurely resulting in an unnecessary and stressful delay in getting it reconnected. Since then Vodacom has botched every step of the procedure. Once at our new premises we contacted Vodacom to authorise the connection at our new address. Thereafter, I telephoned the Fibre service number daily for 3 weeks, at great expense as I had to keep on downloading airtime and date to be able to communicate, and although I spoke to a different person every time I called and was promised they would look into the matter, no-one ever got back to me. I sent emails and sms messages however never got a response. In desperation after nearly a month of contacting Vodacom and getting no where, I decided to cancel the order with Vodacom and apply to another ISP for internet service. I am now extremely shocked to receive an account demanding a full years cancellation fee for a service I never received and equipment I have not even used. This past month has been the most stressful and frustrating experience I have ever had to endure and request that the Invoice sent to me be reversed and my "contract" be cancelled with immediate effect.
Regards
Mrs VM Thorp
for JM Thorp