ood day
I signed a contract with Vodacom this week, received my cell phone and sim etc etc but from my first enquiry with Vodacom, I stated that I would need to retain my PAYG NUMBER as I need it for business purposes.
I enquired with your call centre, being referred from pillar to post, and in the end, the agent that I first dealt with via email state that Vodacom cannot change my number as my 'score was too low".
This is quite ridiculous. All I want is to port my PAYG number to my new phone. I am happy with the contract, I am willing to retain my contract but I need to keep my number. Nobody seems to want to assist me with this stating simply that "it cannot be done". If you check my email enquiry as well as subsequent emails, I stated from the start that I need to keep my number. Surely then, I should have been told at the very beginning, that it cannot be done, and not AFTER I signed with Vodacom. I would like to think that my request was NOT ignored just for the purpose of a sale.
Please assist me. Surely a sim swop can be done or a number port? At this point it just seems that nobody wants to make the effort to simply allocate my old number to my new phone?
Adrian