Contract updgraded but no Phone received - Consumer Complaint for Vodacom - Head Office

I upgraded my contract 10 days ago, Samantha was the lady that helped me and assured me she had stock of the phone. I asked her to process the upgrade. 10 days later i have not received my device i have not heard back from her despite numerous attempts to get hold of her, i have now spoken to over 10 consulatants all promising to get management to call me back, To no avail. It takes time to get to retentions dept only to be disappointed over and over. The contract amount has been deducted from my account. This is unethical Pathetic customer service i am very disappointed vodacom.