Vodacom - Head Office Complaints

Account number: I6447767-4

I requested that Vodacom cancel my contract after the 24mnts and this is after a number of calls that i owed a R52 which they had not advised.
I was receiving Vodacom invoices with nil balances and did not think anything of it. Two years have now passed and i was contacted by MBD Attorneys advising that i owe and amount of R6500 (madness).
If the person who i liaised with did not action my request why am i now being penalized?
Please do the right thing as requested TWO YEARS AGO and please CANCEL this contract.

I upgraded my contract in February. The phone I wanted they didn't have stock(p40 lite) but they had it coupled with Bluetooth headset.

When I asked how much it would be I was told that it will be the same amount so I agreed to it. Only to find out that that was not the case. When my accou t was debited in March, the amount was exorbitant, when I enquired about this I was told that I was to pay the Co tract price plus an additional cost for the device, of which was never told to me.

I asked the consultant to pull the call and listen to it where it was clearly never mentioned. Was told It would have to call me back with this.

NO ONE CALLLED ME BACK!

I called back again after a week. Was told that they would escalate it to that agents manager, still no one got back to me.

I called again only for them to say that I need to go to a store for the phone call to be played back to me, I do t have a store near me, closets one is 200km away!

Then they said they would tell the person who did my upgrade to call me back and sent him an email.he still didn't call me back.

I eventually called back once again. To speak to him, was told he was busy and they would tell him to call me at which I said that would never happen and I will wait to speak to him.

I eventually spoke to him of which he denies ever receiving a message to call me. He asked for my number to call me back and to this day, 3 weeks later he has never called me back.

I am sick and tired of this mediocre service received from this company.

I have now stopped payments, maybe this is the only way to actually get a response from this useless company!

After my contract ended vodacom carried on to Invoice me even more than I paid for my device included...

I have been trying to cancel my contract with Vodacom for more than a month now... First they told me my account was in arrears and when I paid the amount and they still wouldn't help me to cancel my contract. Then I had to phone accounts to request a change on my account status after I received the payment receipt,

I have phoned 4 to 5 times a day and eventually someone promised to help me but had to phone me back because the cancelation process takes too long and I'm still waiting for the call...

I experience issued with the data voucher 31 May 2021.I load the airtime @ 20h00 and at 22h00 the airtime have still not reflect on my acc. I called customer service at 22h00 and the call centre agent told me that I just have to wait 24 hours for the airtime. At first she ask me all personal details and when i told her its against POPI act, she don't wanted to assist me. The App were also down.VODACOM must respect and adhere the POPI Act rules. it is very unprofessional and bad service I received and this is not the first time.Vodacom must train and educate his staff on the POPI Act regulations.

I have 3 contracts & 3 prepaid lines for over 15 years and still get treated like this.
VODACOM YOUR SERVICE IS VERY BAD.

Vodacom , Chatsworth, Durban

I type this email out in total anger, i had made many attempts but no one has gotten back to me regarding this matter.

I took a contract in the beginning of March this year. It's a Samsung S20FE, and the total contract is R819.00 per a month.

Upon fetching this phone, the consultant that assisted me did not even open the box and assist with me anything .

A day or two later I noticed the phone getting hot and the battery dying extremely fast. I did bring the phone back within the 7day period. The phone was sent to get checked and the following week was rejected for something as it was said that the phone was 100%in working order. The IT guy that assisted me said it was a mistake and the phone got mixed up with another phone and he sent it back. After waiting another week it was the same answer: the phone was 100% fine and they can not change it. I then asked if I could cancel my contract and that was also declined.

Now my issue is that WHY SHOULD I BE PAYING R819.00 FOR A PHONE THAT GETS HOT AND THAT DIES WITHIN 2HOURS OF USE??????

The people at the store were of no use to me. This is pathetic, I'm wasting my money and time with this contract.

I have been asking for someone to help me from MARCH 2021 and nothing was done. Now my account is apparently in arrears.
I want a solution to this.

On Thursday my 74 year old mother was called by a guy in the so-called Vodacom Shakeoff call centre, telling her about this big prize she has won. R50 000 and 2 S20 Samsung cellphones. So instead of my mother getting scammed I decided my husband should call this guy back to determine if this is on the up and up. He explained the whole process, that they send pin numbers which he did and then he would send an sms in the next 5 minutes. He said we have to pay a R500 donation to either the Brian Habana Fund, Nelson Mandela Fund and there was another one. This was paid via eWallet. My husband paid the money and waited for the sms. The guy called us numerous times to check if we had received the sms, which we hadn't. He called my mom this morning saying that we have to pay another R500 before we can go ahead. My mom refused. He then asked if we want our money refunded which my mom said yes. My husband just called him and he is not answering the phone. I have also just tried and no luck. The number he called from is 082 423 4003 with a voice message saying Vodacom Shakeoff Call Centre. If I don't hear back from Vodacom regarding this so-called competition, I will be taking this matter to Carte Blanche regarding Vodacom scamming people. And further if I have to. If this is the name Vodacom wants for itself, I will gladly give it to you.

I expect this complaint to go to the highest individual in the company, the CEO. I expect an immediate reply to my complaint, otherwise it goes further.

I requested that my line be moved over seeing I ,moved house. Vodacom informed me it will take 30 days to complete the ticket to move the line. Its been now 30 days. 2 Debit order have gone off and I keep on phoning. NO joy!! I am so disappointment in the way they treat their customers. I have literally used hundred's of rands on airtime. I need this resolved immediately please!

Good day I received confirmation that my contract for account I3720191/3 ended on 11/4/21 and was migrated to prepaid. However I still received an invoice dated 3/5/21 for R309.00 Please could this be reversed as this contract has been cancelled. thank you

On the 10th of May at 8h28am,and 14th May 12h27pm.I missed calls for 0115894282.Yesterday 27th May at 2h56 I received a call from this number a lady was selling Vodacom airtime and data. I told her that I have a vodacom wifi and she ask for my email address.Iask why she said because I was not rude vodacom will give me R50 Data. Now I can not access my Facebook account its written I must use vodacom data no I don't need vodacom data please cancel that. I did not know that it was a telemarketing scam I was trying to be kind.

We had 2 contracts we you and now it has been canceled for 5 years now they want to tell me that we still ou money on payment but everything was paided om time every month so now NOMBULEO KHULANE SENT ME A EMAIL SAYING THAT WE OU MONEY WAS IS NOT TRUE AND WAY AFTER 5 YEARS WE AKWAYSPAID CASH OR CARD SO SORT OUT YOUR MISSAND IF YOU PUT MRME ON THE CREDIT REPORT I WILL TAKE LEGAL ACTION AGAINST YOU

I have a massive problem. On the 20th of May 2021 your sales person Cerease contacted my husband to say i am due for upgrade. We looked at the S21 and she advised us against it telling us it was not a good choice due to faulty camera issue. Then she advised she HAD IN STOCK AND IMMEDIATLY AVAILABLE WHICH SHOULD WE ACCEPT THE UPGRADE IMMEDIATELY WE WILL HAVE THE PHONE WITHIN 3-5WORKING DAYS. She phoned me which i have proof off and said that she has the black color Samsung A52 in a baby blue and Black and she has stock. Guess what no phoned arrived and when we followed up we were told by more than 7 different staff from vodacom they have never had stock from the begining and its on backorder. Therefore she fraudulently told us she had stock in order for us to accept this upgrade and now we are phoneless. Customer complaints department Aiden promised to have the matter resolved and get back to us yesterday 27/05/21 and never got back to us??? I would like immediate attention to this matter otherwise i will take legal action due to the fact that we were informed there is stock and immediatly dispatched and still no phoned just so that she could make a sale. This is the lowest form of service and dishonesty i have seen. Nobody we have phoned at vodacom today has phoned back or bothered to help. ADVISE??? I HAVE ATTATCHED TO HERE THE RECORD OF HER CONTINUES CALLING THE DAY TO CONFIRM ALL THE INFORMATION RELATING TO THE PHONED AND STOCK AVAILABILITY. I ALSO DO HAVE CALL RECORDER LIKE YOU HAVE AND YOU WOULD BE ABLE TO LISTED TO THE CALLS AS WELL.

Getting anything done through Vodacom Cancellations is an impossible task. They just don't execute instructions or requests from customers. I have 3 contracts that came to the end of the contract term.

1. 082 520 7949 came to its end in January 2021. I contacted Vodacom in January 2021 to make this a pay as you go. I phoned Vodacom again in March and April with the same request and to this date that request had not been done and they bill me every month for this. When I spoke to the vodacom consultant in March, he even told me that Vodacom will refund me for the months that the contract was suppose to be a pay as you go. Currently this contract is still active and my request to have it converted to pay as you go has not been done!

2. 076 490 4447 is the main issue that this complain is about. This is a contract that came to its end at the end of April. I also requested Vodacom in March and in April to make this a pay as you go once it has reached its full term. This a premium red contract that was offered to me at special rates two years ago and that reverted back to its normal price after the 24 months (at the end of April 2021). I cannot pay the normal price and requested Vodacom on the above occasions and other that I want this to be made into a pay as you go once it has reached its full term. Vodacom does not care and nothing has been done about that request. It was not changed to a pay as you go and I am now getting billed for it at the normal rate for that contract.

3. 072 466 4754 has reached its end long time ago and I also requested this to be converted to a pay as you go. That has also not been done!!

Every time I phone the cancellations call centre at the Vodacom I'm being promised that it will be done but they never do what the say they will. They have all my calls and requests on record as I confirmed this with the last call centre agent I spoke to. Every time I discuss my requests I'm promised that I will receive calls and emails from Vodacom that it has been done, but to this day I haven't received one call or email confirming that.

Vodacom is absolutely pathetic and useless, especially their cancellations department.

Resolution sought:
1. I want all these contracts to be converted to pay as you go with immediate effect.
2. I want to be refunded on those contracts that was supposed to be converted to pay as you go at the date they came to their end as I requested, but still continued thereafter and I was billed for that.
3. The contract 076 490 4447 must be made a pay as you go with immediate effect as requested on numerous occasions and billing for that contract will only be for April 2021 at the discounted rate for that contract as it was for the last 2 years.

Good day

I logged a call on the 17 May 2021 with regards to problems with wifi connectivity. I thereafter called twice daily to get feedback on the progress on the resolution however the service desk always put me on hold and the calls get cut. they do not phone back. The first call was closed without resolving the problem and assuming everything was working. The call was only resolved on 26 May 2021 @ 16h30. Due to the pandemic i am working from home and had to buy a myfi and data for R700.00 in order to carry on with my work. So i had no connectivity for almost 10 days. I want Vodacom to re-inburse me for the loss. Thanks

Good day, I made an online purchase on Monday for the Huawei P40 Pro Plus of R20199.00. I payed cash using my card and as the order was being confirmed the internet went down. I got back online and the order was still in the cart even though the payment went off my bank account.

I have called numerous times and because I payed cash no one can help me and keeps telling me to send proof of payment via email. I have sent my bankstatement to 3 email addresses and have not gotten any response.

I payed R20199.00 for a handset that has not even been confirmed that I orderd it so so far I wil not be receiving it and no one can help me and no one has called me back!

I have attached my bank statement and have contacted my bank, according to them with an online purchace the merchant decides when to take the money from my account

I have been dealing with Vodacom Customer Care, Vodacom Account, Vodacom Collections and none of the above has had the ability to help me... This has been ongoing since January 2021. I fell behind on my Vodacom last year, I called in and asked for help.. I have made an arrangement to pay off, the first person told me I owe just over the R 5860.96 this in Feb 2021, I arranged to pay R 1102.07 for the next 5 months. The debit order only went off the first month, I then called to query this.. the operator told me my number was deleted... it was not as I was using it that time... I was also told my account is over R 10 000!!! I queried this also... I phoned again and was told to eft the R 1102.07 to Vodacom. I did that and has been doing so every month... today I called and was told that no arrangement is in place... my phone is blocked.... I am so frustrated... firstly... I did not cancel the debit order now this woman tells me I did not honour my arangement... the previous agent told me there was a "glitche" on Vodacoms side.. now once a gain I get penalised!!!!! I have been a client of Vodacom for over 20 years and this is the service I get?? Would you be happy? The agent I spoke to in April told me he cannot forward our conversation to me via email but that all is recorded and noted... Today she tells me there is no notes!!!!! The April agent told met not to worry, my number will not be deleted I must just carry on paying the R 1102.07 as arranged.. after that the account would be rectified.... I have so many ref numbers of my complaints... 0028VaG3PJBVNC3A, 00293aG7VADFGHYQ, 00291aG7S4HPORGC, 0028XaG78UNRT9Y7

MY CONTRACT HAS EXPIRED APRIL 2020 DURING LOCKDOWN, because vodacom decided to load airtime to my phone i continued paying for that airtime. from September 2020 i started calling VODACOM reminding them that i do not have a contract with them they must stop loading airtime. they continue with their routine, December when i ask them to terminated my non existing contract the say i must write a cancellation letter to them, failure to do it they blacklisted me. on the 21 January 2021 at 9:54 i wrote a cancellation letter to VODACOM. they called me to plea with me to continue with my contract because i have a good relationship with VODACOM AND THAT I HAVE SO MANY BENEFITS. I REPORTED TO THEM THAT MY PREVIOUS CONTRACT WAS TWO IN ONE AND I HAVE ALREADY LOST 072 270 9415, i only have 072 9488 087. meaning the R65 WAS ADDED TO A NON EXISTING NUMBER. BY CANCELLING CONTRACT WAS FOR BOTH. fEBRUARY AGAIN I REMINDED VODACOM, THEY ADVISE ME TO PAY OUTSTANDING AMOUNT TO CLEAR MY NAME OF WHICH I DID. Refs: 0028JaGOHE784Nu6
0028JaGaGOH784PE9
0028XaG6w6444WBE
I WAS BLACKLISTED FOR NON EXISTING CONTRACT, OF WICH AN AGENT FROM VODACOM INFORMED ME THAT BECAUSE YOU REFUSE TO NEW YOUR CONTRACT WE ARE GOING TO BLACKLIST YOU. OF WICH YES THE VODACOM BLACKLISTED ME.

FROM

YA MOSIMANEGAPE
650725 1016 083
072 9488 087/ 072 270 9415 (NOT IN USE FOR ABOUT A YEAR BECAUSE OF TIMEOUSLY BLOCKED.

PLEASE HELP

I was contacted by a Vodacom sales agent on the 06th of May, he offered me a better fiber deal which I excepted. I received an email from Vodacom stating the application was declined however the sales consultant reassured me that my application is still with the vetting department and has been approved, he will get them to send me the email as confirmation. He said I should cancel with my current provider as Vodacom will have me connected the same day as my cancellation with my current provider. I followed up with him when I didn't get the confirmation email and he just ignored me not providing me with any feedback, I still have all the communication via WhatsApp and email. I even reported this to the Fiber department and haven't even received feedback.

I wouldn't have had a problem if it was declined but at least tell me as then I wouldn't have cancelled with my current provider.

I feel that this is unacceptable from a service provider to employee people who cannot communicate the correct information or even just communicate with a client of the results from the application.

Now I have to get another provider which was completely unnecessary in the first place.

I will never take out another contract with Vodacom and I will move my current contracts to another provider as well, I will also advise all my friend and family of the poor service and selfishness of Vodacom to never use them as a service provider.

Upgraded on 5th May, was send to incorrect address, been updating and phoning for the new address since the 10th. Unacceptable bad service, been directed back and forth between RAM and Vdacom. Now device was returned to Vodacom and they say I have to redo the entire upgrade process because THEY did not send the correct address through to RAM after ai have been continueouly contacting Vodacom to arrange that. Please have it delvered as a matter of urgency. Estelle Jansen van Vuuren

Good day

I received a call from one of your agents and said i won money a vouceher and a new cellphone: Please see the sms's below? I just want to confirm if this is legit or an scam?
And he said i must have a donner number like Nelson Mandela trust and pay R1250.00 before i can claim my prizes?

StandardBank: Instant Money voucher 20_7437_6118 for R30 000. Withdraw from select Spar stores & all SBSA ATM. T&C's apply. Query? 0860466639


Vodacom ShakeUp summer: Rewards you with a brand new sumsung Galaxy s21 + R5 000 Shopping voucher & R30 000 in cash. Ref: (20-2137-6118) Pin : (398*) You have 76% in our promo-draw system, redeem your mega-creditors points with 24% within 30 minutes of activation so that you will recieve your full pin & claim your rewards. Mr [paballo mabuse] will contact the winner for activation. Visit htt//www.vodaapp.com or dial *133# to access & pla[<<>>]

I have problem here with my charger and my warranty is still active, I want to change it please. I buy it cash from September 2020 I need help, and I want to know that what I'm must curry if I take back this charger in vodacom? Thank you