ACCOUNT NO. I44114096 - BLACKLISTED - Consumer Complaint for Vodacom - Head Office



SENDER
YVONNE ANNA MOSIMANEGAPE
MY CONTRACT HAS EXPIRED APRIL 2020 DURING LOCKDOWN, because vodacom decided to load airtime to my phone i continued paying for that airtime. from September 2020 i started calling VODACOM reminding them that i do not have a contract with them they must stop loading airtime. they continue with their routine, December when i ask them to terminated my non existing contract the say i must write a cancellation letter to them, failure to do it they blacklisted me. on the 21 January 2021 at 9:54 i wrote a cancellation letter to VODACOM. they called me to plea with me to continue with my contract because i have a good relationship with VODACOM AND THAT I HAVE SO MANY BENEFITS. I REPORTED TO THEM THAT MY PREVIOUS CONTRACT WAS TWO IN ONE AND I HAVE ALREADY LOST 072 270 9415, i only have 072 9488 087. meaning the R65 WAS ADDED TO A NON EXISTING NUMBER. BY CANCELLING CONTRACT WAS FOR BOTH. fEBRUARY AGAIN I REMINDED VODACOM, THEY ADVISE ME TO PAY OUTSTANDING AMOUNT TO CLEAR MY NAME OF WHICH I DID. Refs: 0028JaGOHE784Nu6
0028JaGaGOH784PE9
0028XaG6w6444WBE
I WAS BLACKLISTED FOR NON EXISTING CONTRACT, OF WICH AN AGENT FROM VODACOM INFORMED ME THAT BECAUSE YOU REFUSE TO NEW YOUR CONTRACT WE ARE GOING TO BLACKLIST YOU. OF WICH YES THE VODACOM BLACKLISTED ME.

FROM

YA MOSIMANEGAPE
650725 1016 083
072 9488 087/ 072 270 9415 (NOT IN USE FOR ABOUT A YEAR BECAUSE OF TIMEOUSLY BLOCKED.

PLEASE HELP
Comment
COMPLAINT #14937 - Billing or Collection Issues
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