I was contacted by a Vodacom sales agent on the 06th of May, he offered me a better fiber deal which I excepted. I received an email from Vodacom stating the application was declined however the sales consultant reassured me that my application is still with the vetting department and has been approved, he will get them to send me the email as confirmation. He said I should cancel with my current provider as Vodacom will have me connected the same day as my cancellation with my current provider. I followed up with him when I didn't get the confirmation email and he just ignored me not providing me with any feedback, I still have all the communication via WhatsApp and email. I even reported this to the Fiber department and haven't even received feedback.
I wouldn't have had a problem if it was declined but at least tell me as then I wouldn't have cancelled with my current provider.
I feel that this is unacceptable from a service provider to employee people who cannot communicate the correct information or even just communicate with a client of the results from the application.
Now I have to get another provider which was completely unnecessary in the first place.
I will never take out another contract with Vodacom and I will move my current contracts to another provider as well, I will also advise all my friend and family of the poor service and selfishness of Vodacom to never use them as a service provider.