Getting anything done through Vodacom Cancellations is an impossible task. They just don't execute instructions or requests from customers. I have 3 contracts that came to the end of the contract term.
1. 082 520 7949 came to its end in January 2021. I contacted Vodacom in January 2021 to make this a pay as you go. I phoned Vodacom again in March and April with the same request and to this date that request had not been done and they bill me every month for this. When I spoke to the vodacom consultant in March, he even told me that Vodacom will refund me for the months that the contract was suppose to be a pay as you go. Currently this contract is still active and my request to have it converted to pay as you go has not been done!
2. 076 490 4447 is the main issue that this complain is about. This is a contract that came to its end at the end of April. I also requested Vodacom in March and in April to make this a pay as you go once it has reached its full term. This a premium red contract that was offered to me at special rates two years ago and that reverted back to its normal price after the 24 months (at the end of April 2021). I cannot pay the normal price and requested Vodacom on the above occasions and other that I want this to be made into a pay as you go once it has reached its full term. Vodacom does not care and nothing has been done about that request. It was not changed to a pay as you go and I am now getting billed for it at the normal rate for that contract.
3. 072 466 4754 has reached its end long time ago and I also requested this to be converted to a pay as you go. That has also not been done!!
Every time I phone the cancellations call centre at the Vodacom I'm being promised that it will be done but they never do what the say they will. They have all my calls and requests on record as I confirmed this with the last call centre agent I spoke to. Every time I discuss my requests I'm promised that I will receive calls and emails from Vodacom that it has been done, but to this day I haven't received one call or email confirming that.
Vodacom is absolutely pathetic and useless, especially their cancellations department.
Resolution sought:
1. I want all these contracts to be converted to pay as you go with immediate effect.
2. I want to be refunded on those contracts that was supposed to be converted to pay as you go at the date they came to their end as I requested, but still continued thereafter and I was billed for that.
3. The contract 076 490 4447 must be made a pay as you go with immediate effect as requested on numerous occasions and billing for that contract will only be for April 2021 at the discounted rate for that contract as it was for the last 2 years.