Good day, I made an online purchase on Monday for the Huawei P40 Pro Plus of R20199.00. I payed cash using my card and as the order was being confirmed the internet went down. I got back online and the order was still in the cart even though the payment went off my bank account.
I have called numerous times and because I payed cash no one can help me and keeps telling me to send proof of payment via email. I have sent my bankstatement to 3 email addresses and have not gotten any response.
I payed R20199.00 for a handset that has not even been confirmed that I orderd it so so far I wil not be receiving it and no one can help me and no one has called me back!
I have attached my bank statement and have contacted my bank, according to them with an online purchace the merchant decides when to take the money from my account