Vodacom , Chatsworth, Durban
I type this email out in total anger, i had made many attempts but no one has gotten back to me regarding this matter.
I took a contract in the beginning of March this year. It's a Samsung S20FE, and the total contract is R819.00 per a month.
Upon fetching this phone, the consultant that assisted me did not even open the box and assist with me anything .
A day or two later I noticed the phone getting hot and the battery dying extremely fast. I did bring the phone back within the 7day period. The phone was sent to get checked and the following week was rejected for something as it was said that the phone was 100%in working order. The IT guy that assisted me said it was a mistake and the phone got mixed up with another phone and he sent it back. After waiting another week it was the same answer: the phone was 100% fine and they can not change it. I then asked if I could cancel my contract and that was also declined.
Now my issue is that WHY SHOULD I BE PAYING R819.00 FOR A PHONE THAT GETS HOT AND THAT DIES WITHIN 2HOURS OF USE??????
The people at the store were of no use to me. This is pathetic, I'm wasting my money and time with this contract.
I have been asking for someone to help me from MARCH 2021 and nothing was done. Now my account is apparently in arrears.
I want a solution to this.