Useless Vodacom - Consumer Complaint for Vodacom - Head Office

I have been dealing with Vodacom Customer Care, Vodacom Account, Vodacom Collections and none of the above has had the ability to help me... This has been ongoing since January 2021. I fell behind on my Vodacom last year, I called in and asked for help.. I have made an arrangement to pay off, the first person told me I owe just over the R 5860.96 this in Feb 2021, I arranged to pay R 1102.07 for the next 5 months. The debit order only went off the first month, I then called to query this.. the operator told me my number was deleted... it was not as I was using it that time... I was also told my account is over R 10 000!!! I queried this also... I phoned again and was told to eft the R 1102.07 to Vodacom. I did that and has been doing so every month... today I called and was told that no arrangement is in place... my phone is blocked.... I am so frustrated... firstly... I did not cancel the debit order now this woman tells me I did not honour my arangement... the previous agent told me there was a "glitche" on Vodacoms side.. now once a gain I get penalised!!!!! I have been a client of Vodacom for over 20 years and this is the service I get?? Would you be happy? The agent I spoke to in April told me he cannot forward our conversation to me via email but that all is recorded and noted... Today she tells me there is no notes!!!!! The April agent told met not to worry, my number will not be deleted I must just carry on paying the R 1102.07 as arranged.. after that the account would be rectified.... I have so many ref numbers of my complaints... 0028VaG3PJBVNC3A, 00293aG7VADFGHYQ, 00291aG7S4HPORGC, 0028XaG78UNRT9Y7