UPGRADE OF CONTRACT - FRAUDULENT INFORMATION - Consumer Complaint for Vodacom - Head Office

I have a massive problem. On the 20th of May 2021 your sales person Cerease contacted my husband to say i am due for upgrade. We looked at the S21 and she advised us against it telling us it was not a good choice due to faulty camera issue. Then she advised she HAD IN STOCK AND IMMEDIATLY AVAILABLE WHICH SHOULD WE ACCEPT THE UPGRADE IMMEDIATELY WE WILL HAVE THE PHONE WITHIN 3-5WORKING DAYS. She phoned me which i have proof off and said that she has the black color Samsung A52 in a baby blue and Black and she has stock. Guess what no phoned arrived and when we followed up we were told by more than 7 different staff from vodacom they have never had stock from the begining and its on backorder. Therefore she fraudulently told us she had stock in order for us to accept this upgrade and now we are phoneless. Customer complaints department Aiden promised to have the matter resolved and get back to us yesterday 27/05/21 and never got back to us??? I would like immediate attention to this matter otherwise i will take legal action due to the fact that we were informed there is stock and immediatly dispatched and still no phoned just so that she could make a sale. This is the lowest form of service and dishonesty i have seen. Nobody we have phoned at vodacom today has phoned back or bothered to help. ADVISE??? I HAVE ATTATCHED TO HERE THE RECORD OF HER CONTINUES CALLING THE DAY TO CONFIRM ALL THE INFORMATION RELATING TO THE PHONED AND STOCK AVAILABILITY. I ALSO DO HAVE CALL RECORDER LIKE YOU HAVE AND YOU WOULD BE ABLE TO LISTED TO THE CALLS AS WELL.