I upgraded my contract in February. The phone I wanted they didn't have stock(p40 lite) but they had it coupled with Bluetooth headset.
When I asked how much it would be I was told that it will be the same amount so I agreed to it. Only to find out that that was not the case. When my accou t was debited in March, the amount was exorbitant, when I enquired about this I was told that I was to pay the Co tract price plus an additional cost for the device, of which was never told to me.
I asked the consultant to pull the call and listen to it where it was clearly never mentioned. Was told It would have to call me back with this.
NO ONE CALLLED ME BACK!
I called back again after a week. Was told that they would escalate it to that agents manager, still no one got back to me.
I called again only for them to say that I need to go to a store for the phone call to be played back to me, I do t have a store near me, closets one is 200km away!
Then they said they would tell the person who did my upgrade to call me back and sent him an email.he still didn't call me back.
I eventually called back once again. To speak to him, was told he was busy and they would tell him to call me at which I said that would never happen and I will wait to speak to him.
I eventually spoke to him of which he denies ever receiving a message to call me. He asked for my number to call me back and to this day, 3 weeks later he has never called me back.
I am sick and tired of this mediocre service received from this company.
I have now stopped payments, maybe this is the only way to actually get a response from this useless company!