disconnection of fibre line service - Consumer Complaint for Vodacom - Head Office

Rachel Carolus
Im Mrs Rachel Carolus, had a fibre contract with Vodacom for a couple of months.Service us suspended according an agent after questioning about it.I only realize in March a huge deduction of R7 hundred plus from my bank account, under the impression that the fibre amount increased, without informing me. Went to a branch at Pick n Pay Hypernarket,in Brackenfell in April, 2021 informed the sales assistant and she locked a complain. U was informed that theres a cell phone contract device on my name.I never, ever bought any devuces frim you.the fibre is the only contract. I let my banj reverse the money, just to see that Vodacom deducted R1626,..May 2021, again I reversed it and still waiting for an answer from Vodacom . Now, my Fibre service which us paid up to date is suspended.Ive git a 3rd year and 1st yr Student naking use of your service, cis they studying from home, but niw I have let them buy data to do there work.I paid for my contract, and Vodacom decided to suspends their part of the agreement. They failed to give me feedback on Aprils inquiry. Now I have to send Affidavid after consulting Vodacom on Friday. My question is, why suspending my fibre service after I'm a paid up client.Is this the way clients is treated.2nd, where us the feedback from Vodacom on my Query from April.Must my kids be a failure in their studies, cos of data problems.
COMPLAINT #15480 - Customer Service Issues
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