PEP STORES Complaints

South Africa - BRAD ST, 4170, Umkomaas
0860 737 000 , 0860 777 765

File a complaint

Consumer Complaints ( 11 )

SENDER
June Richards
Staff at Hillside Mall Bluff do not wear their face masks correctly. They wear them under their chins with their nose and mouths exposed.
Complained twice to customercare but went in the store again today and one staff member still wearing her mask under her chin.
Comment
COMPLAINT #3190 - Other Issues
SENDER
Kutlwano
The Cashier (Khosi) from Pep Eyethu Mall Orange Farm was rude to me and the customer before me. She told the customer before me not to come before she says "next customer" because of she wants she can just leave her there. To me she said its my job to greet her, it was even merely a second of me arriving at the pay point and she already told me why I am not greeting her as I found her at the till. Her colleague, who was on the next paying point laughed and it was a joke to both of them. I felt like a fool and very humiliated when they both laughed, the colleague was very happy that Khosi is addressing me and telling me to greet her.
Comment
COMPLAINT #3189 - Customer Service Issues
SENDER
Justice takalani Ravhura
My name is ravhura, on Friday my wife bought dstv full det at mesina mall pep cell, according to her they didn't promise to come and install it as it has already paid forward with installation, due to Corona virus levels delay, the wer suposed not to take are money mean while they know that is going to delay us to watch tv as we bought dstv

Today am calling pepcell store in mesina on 0155340416 at about 14h53 i found lady who answered my call, i explained everything to her as i was looking for installer cell number, she is busy telling me about that i must wait until first of june to the beginning of level 3, weach is wrong because she told my wife that she will call her on Tuesday but dish will be back, when am telling her about the refund she is telling me that there is no refund,
Because the dish belongs to multichoice, ana she is rude to me before i can finish she will drop my call
Wer i end up calling again and found man who answered nicely and gave back to finish the mesd she is started, she don't have customers service

Please install my dish before 23/05/20 or else refund my money, or i take this matter forward

Your
Takalani

Comment
COMPLAINT #3154 - Service Issues
SENDER
Sheron phakula
I went to pep at mankweng next to buy a dstv. When I enter the door there's was a lady who's standing in the door, I great her then she never responded. I asked her if she sanitize our hands before we enter she didn't respond then I pass her and continue with mu shopping. She then shouted at me come back and take the basket I was so angry. They spoke to the selve as staff and start loving. I wanted to buy the dstv decoder. There was a big price advert of 599r save R349. I wanted it when I pay they said is 649r. I told the cashier I want the one for R599. He said I won't get it for 599r. That Pep don't deserve a permit cause they don't know what they are doing at work
Comment
COMPLAINT #3134 - Customer Service Issues
SENDER
Lydia Muthula
I an struggling to get an installer from DSTV MULTICHOICE. I have bought HD DECODER at PEP STORES CASHIER BRIDGETTE. She wrote the installer number as ********** (Promise). I called the installer and he told me that he does not install the decoder that I bought at PEP stores on the 23rd of MARCH. I called DSTV MULTICHOICE and spoke to the agent and he said I should go back to PEP STORES TO GET THE CORRECT NUMBER FROM THEM. WHAT KIND OF BUSINESS IS THIS? WHY DSTV MULTICHOICE IS SELLING DECODER AND THEY CANT INSTALL THEM? THIS IS THE WORST BUSINESS TRANSACTION I HAVE EVER COME ACROSS. DISGUSTING
Comment
COMPLAINT #3118 - Service Issues
SENDER
Eilogia
I went to Pep Store Fleurdal Bloemfontein on 13 May 2020 at 13h07. Was stopped very rudely by branch manager at the door saying YOU CAN NOT ENTER THE store WEARING A SCARF AROUND YOUR MOUTH AND NOSE IT DOES NOT COUNT AS A MASK MAMMIE!!! And is not the first time that have notice how she talks to customers. Do not know how she became a manager cause she does not know how to treat customers.
Comment
COMPLAINT #3110 - Other Issues
SENDER
Priscilla Ramela
My husband went to exchange my daughters boots at Pep store brits mall,and they said they can't exchange for him due to Covid 19!I even spoke to one of the staff she said they told them not to exchange please help I need them for clild
Comment
COMPLAINT #3068 - Refund / Exchange Issues
SENDER
LAUREN RANDLES
On the 02.05.2020, we went to pep store in Ennerdale Metropolitan center to buy some clothes for the children for winter because of the lockdown we could not take the kids with to try on the shoes for the correct size, so we purchased a size to big for my niece and within a few minutes went back to the shop to change the shoe for a smaller size and we were told that we cannot change the shoe as they do not have the mandates to do so because of the lockdown, so this does not make sense that we are allowed to buy essentials for the children, and they cannot be with us when doing so to fit on stuff then what are we suppose to do if the shoes and clothing does fit?
Reply by Priscilla Ramela on 9 May, 2020
I am not happy with this exchange issue because my husband went to exchange my daughter's boots at brits mall they told him the same thing please tell me what am I going to do with them because they are to big for her
Comment
COMPLAINT #3050 - Refund / Exchange Issues
SENDER
Hadifele Mhlongo
This afternoon I went to Pep at Queen's corner,around 17:00, I found the door closed, and checked the trading hours on my phone, I saw the closing time is 18:00, waited outside for more than 15minutes, cashiers were busy talking amongst each other pretending as if they don't see Me standing outside, I waited for the customer that was inside to go out, cashier came and opened the door for the customer, she then closed it infront of me, as if she doesn't see me, I knocked on the door feeling like stupid, I asked her as to why is she closing the door without advising me of their rules and work schedule, because I am a customer ,I know nothing about your rules during this time, and for me waiting outside , I was thinking they only allowing certain number of customer inside the store, but guess what? I felt like a stupid, cashier banging the door in front of me without even greeting me or saying a word, pretending as if she doesn't see me, I want you to take your staff back to service training, because isn't only this Pep that is giving out poor services, all your Pep stores cashiers are very rude, they don't even greet customers...I do my shopping here at Queen's corner since is closer to home, but always when I come to the store I get poor service and have to leave the store with a broken heart, always, I need you to take part in this, address it with your staff, and I need feedback on this matter, I hate doing my shopping with a broken heart...Cashier's name is Boitshoko...your staff doesn't know the high five, are you just hiring people without taking them to training ? I need feedback on this matter!!!!!
Comment
COMPLAINT #3039 - Service Issues
SENDER
Ndondo
On the21st of March 20 my wife and i walked into the PEP Store in Maponya mall pushing a Pick and Pay trolley with groceries in it and there was a guy at the door who wore black jeans a blues shirt and a tie without a name tag who said i should leave the trolley with him i asked why he said he was the guard and i said to him these are veggies and juice which are not sold in this store he can search the trolley on my departure if he suspects an foul play since its food and he didnt haveg loves on nor a facial mask let alone a sanitiser for customers and he followed me into the store and stopped in front of me and said i cannot get into the store with the trolley i then asked where is your stores notification about this instruction and he said he is not going to have to explain himself to me and hepulled my trolley back and i then said to him if thi s was his trolley he can do that but it mine and he cannot take it away from me he should let go of the trolley or and let me leave his store and go somewhere else he turned back a d said im insisting on getting into thestore with this trolley because i want to steal and he couldnt careless about what i did and i pulled the trolley and and continued to tell me that he is doing his job and he was pretty loud to a point that my wife asked that we leave the store as this guy was causing a scene and couldnt careless about our well being as customers to a point that store personell asked him not to shout at me like that and runn to the back of the store and came back with a steel object i then pulled a juice from the trollet and i said to him he must come and assault me i then poured him with the juice in retaliation and he then grabbed me by my tshirt and pulled on me with it to a point that it tore on the neck. Please review your video footage to ascertain my story. I called your call centre no 080 737 000 and the reference no i was given is 6281 i was assured that the area manager Tumelo will call me and 24hours later he still has not called i strongly feel violated by your store personnel a lady by the name (Bobo) witnessed the entire event i am a civillian and a well respected member of the community i live in i am a husband a father and a senior manager at my place of work and for me to be manhandled and told told that i am a thug is seriously degrading and a serious insult to the two degrees i have and for this to happen to me infront of my wife and other customers in your establishment is worrying we as a country have a pendemic that we are dealing with and we need to protect ourselves and our posessions and the treatment i received at your store says to me your store personell are either ignorant or they are not made aware of the dangers associatted with this COVID 19 pendemic and to assault clent clients and degrade them.by insinuating that they are thives i am seriously considering laying assault charges against the gentleman (Siyabonga) before 48hours is over and seek legal.advice on this traumatic experience i experienced at your store. My contact no is 079 644 1728 if i do not get anything concrete from your company by 12pm on Monday the 23rd of March im going tonlay a charge of assault against your security guard and will forward this to my lawyer for legal advice i am seriouly not taking this lightly and wouls ask that you do the same and respond to me

Disappointed ex customer of PEPkor

Boyce
Comment
COMPLAINT #2776 - Other Issues