Dear Sir/ Madam,
Today I went to Pep Store Pretoria Church Square to drop off a parcel to be take to Jozini Mall (KZN) through Pexi. I greeted the lady who was assisting me. She had no smile and had a very bad attitude. I told her I'm here to send a parcel to KZN, as I put the parcel on the counter. She said she doesn't understand what I wanted to do. I said I wanted this parcel to be delivered to KZN/ Jozini and I also pointed at the Paxi parcels that were behind her. She just looked confused.
She then asked me when do I want it to be delivered. I told her the quickest. She said it finished. Then I said give me the one that is available. She takes one pack and scans it, requested my ID and the location of Pep in KZN, which I gave her. She looked not interested at all. It was like I was bordering her peace with my parcel.
She then gave me the pack to put the things in. The pack looked too small but I had to just put my things in because she was not willing to help and her attitude really set me off.
I really don't understand such a bad attitude so early in the morning. She looked really tired. Such is really not needed when you deal with people and you are in the front line.
Service was really bad.
Her name is Bongi Diale, it was on her name badge.
Thanks,
Nombuso Dlamini
084 069 3100