I was at Pep store Palm springs mall to buy a pexi bag for R90 so that I can courier my stuff to limpopo. After buying the bag I went to the door next to the security guard I put my stuff in the pexi bag then went to the cashier to finalize the process.
The cashier told me that my bag is full and i closed the barcode, then the manager came and she tells me that they are not going to take that bag because is full and she must right down the barcode number in the note book. I took the package aside then opened the barcode to be visible and it was visible.
I then called the manager to come see that the barcode is visible but she refused and kept on saying that she won't help me. Their attitude was unacceptable. I called my wife to tell her that they don't want to help me and they are giving me attitude. I took my package and left the store to go to Pep store at Orang Farm Eyethu mall where the staff and the manager were so friendly and helpful. They helped me without complaining. I was out of the store happy.
Palm springs mall staff must be trained on customer service that a customer who brings business must be treated with respect and dignity and they shouldn't look down at customers because they don't know who they illtreating. I can take this matter further and make it a big thing out of nothing just to be spiteful to them. I will go to any customer service entities in this country and make a scene on this matter. They learn to respect their customers.