I SADLY went to (Randridge mall Pep) and purchased a mobicel phone retailing for R799,00
The handset didn't want to above 50% more even reach the 50% battery level from when I bought it I left it to run flat and left it on charge the entire night I then tried a 2.4m cable still not so I took it for a refund and one staff member in a bad mood started screaming at me no we don't do refunds on cell phones at 14h30pm the manager has gone home already??? Pinky is the sales woman screaming at me refusing to let me use there landline to call customer care pinky just kept screaming at me the number is on slip I reminded her I can't call them as the mobile I purchased is faulty she said it's not her problem there shop phone is also faulty at that that stage I went outside to breath to remain calm as I kept my cool throughout the entire scenario pinky was gone when I returned Thembeka the saleslady whom I paid the day before for mobile was going to gladly assist me until Pinky came to see that she was going to be made to look like she doesn't know how to do her job and the law she then spoke to Thembeka in her language and then Thembeka changed completely and had the same story all of a sudden security came into the the store with full knowledge on the pep policies and how refunds will and won't be done and if I I don't remove myself immediately he will be forced to throw me out I then mentioned this is a matter between myself and the lady at the cash rest and pep he is a security guard for the centre and had no business interfering the matter and asked him very nicely to please make my day and forcefully trow me out as not one customer even knew I was there due to the fact I remained calm even though I was being provoked to lose my temper I didn't it happens to be pinkys friend (THE SECURITY GUARD) I have it all on video and him admitting it without even noticing it then I told him thank you that's all on video I'm still sitting with damaged goods it's a paper weight as of tomorrow. I would love to send the video I think I'm about to go viral with this.
NO MANAGEMENT AROUND STAFF GANGED UP ON ME REFUSING REFUND THE VERY NEXT DAY - Consumer Complaint for PEP STORES
COMPLAINT #15336 - Refund / Exchange Issues