I visited pep store kraaifontein 8735 03/86/2021 at 17:15. The store closed at 17:30 and I was already in the queue with the items I wanted to layby. When it was my turn, the cashier Jennifer had an issue with the fact that I wanted to layby and asked where I was the hole day? As surprised and puzzled by her question, I answered that I'm coming from work. She refused to do the layby as she claimed it'll take a long time therefore I should wait for the people behind me to be assisted first. When I queried this as it did not make sense, she raised her voice through her hands in the air saying it's a simple yes or no. I asked why the attitude and there's sign saying layby's are only done until a certain time. As irritated as she was she grabbed the items and was still going on about how late it is. I told her that I will report the matter to the head office and lay a complaint as she is uncecessary and rude, she said "go ahead you can do whatever you like". The store manager heard the quarrel and all she said was "is Jennifer fighting with the customer again" she never stepped out of the office and I assumed it was a normal thing that Jennifer mistreats customers and gets away with it as even the manager of the store didn't care less.the transaction was not even 5min as I left the store 17:36 when I asked what did she mean that it'll take a long time she said I must stop it now, she is gaatfal and dik of this of this.
I have never been this disappointed by the service I've received from pep store and I can only but imagine how I'll be treated again when I go and pick up the layby when coming from work.