Exchange policy - Consumer Complaint for PEP STORES



SENDER
hendrick
RECIPIENT
PEP STORES
Afternoon

I bought a phone by pep store at Pep cell kaalfontein 06/06/2021 which
the consultant recommended for me and said my work app taxify will
work and now the app does not work on the phone I went to return the
phone and got no assistance as the phone is now useless to me. I spoke
to Lesego and Mokgadi who both told me they won't exchange the phone
for me. I then asked to speak to the area manager who didn't bother
calling me or I wonder if they gave him/her my contacts store phone
number 0102240252. Disappointed client please assist would like to add
more money so that i can continue feeding my family and dont need to
be disrespect by your staff
Comment
COMPLAINT #15450 - Refund / Exchange Issues
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