Ms - Consumer Complaint for PEP STORES

I was Phillipi Junction Mall at 17:05 to buy a night shirt, after I realised 8 need to deposit money I came back after 5 minutes. Zoleka was supposed to help me asked her colleague (Sinovuyo Sizani whom I bought the item from ) if they are online or not, she told Zoleka to check on the system. She did the transaction, voided it and said the system is offline with an attitude, & you could see that she was not willing to help us, because first she said she does not have a change of R100 rand I gave her R50 and she said she does not have, we asked if she has coins, she said yes, we said we don't mind having them as a change, but she said what is she gonna use to change for the next customer, inside I was asking myself if I am a customer to her or not, I wanted to ask her but I didn't want to upset her. We searched for the coins untill we find R9 and asked someone for a R1, finally when we got this R10 she voided the transaction. I have loved pep since I was a child, I've never had any issues with their services, I've never logged any complaint for pep, but this is the last stunt they pulled today, my mother is waiting for the money at Eastern Cape at ABSA atm someone just voided transaction just to spite me. I'm travelling all over the work, I'm a seaferer, I always buy my night wear at pep, but now I'm so disappointed to the extent that I don't wanna see the brand. ZOLEKA has extremely poor customer services, I am absolutely never set my foot in the store again or at pep foe that matter.