Consumer Complaint Database


SENDER
Geo Camposano
I made an online payment for my internet bill via Converge's online portal: https://gofiber.ph/paybills#/paybills on August 5 with my BPI debit card for 1500.02 pesos. Unfortunately their website froze after I submitted the payment and got an error that my payment was unsuccessful. It did not post ...Read All
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COMPLAINT #6470 - Billing or Collection Issues
SENDER
Molly
Good day
Please note that i closed my Ok account 2018 but it still reflect as accitve on my credit score.
Please close my ok account. I paid it off 2018...Read All
COMPLAINT #6467 - Billing or Collection Issues
SENDER
JOHN MICHAEL FRANCISCO
YUNG PARCEL KO ALMOST 2 WEEKS NA FROM QC TO BULACAN HINDI PA NADEDELIVER. NAUNA PA YUNG SA DAVAO NA KASABAY LANG NIYA. BALAK ATA NILA BULUKIN YUNG PARCEL KO NASA KABILANG MUNDO BA ANG BULACAN?...Read All
COMPLAINT #6463 - Delivery Issues
SENDER
Nikita Omardeen
I am really unhappy with the network speeds that I receive from vodacom. I am an online teacher and as such I rely on good internet to conduct my lessons. As of the past two to three weeks I have not even been able to run a simple speedtest using vodacom network, I have tested two other ISP sim card...Read All
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COMPLAINT #6462 - Service Issues
SENDER
Pugal, Aaron Jan Rivera
no connection since sept 4
We have made various emails to report it but to no avail.

Please resolve asap.

TICKET NO. 003092932
CTS-003092932
ACCT# 0020230636384
Bagong Buhay St Galas 20 1st floor San Isidro QC
Payment is updated...Read All
COMPLAINT #6461 - Service Issues
SENDER
Roderick M. Cabañog
I was expecting the delivery on september 15, 2020 but it went to SCS COTABATO. It should be in Pikit North Cotabato. I WOULD LIKE TO FILE COMPLAIN AGAINST LBC BECAUSE OF IT, MY CUSTOMERS GOT BACK OUT ON there ORDErs BECAUSE OF THERE FAILED SERVICES. ...Read All
COMPLAINT #6459 - Delivery Issues
SENDER
Roderick M. Cabañog
I was expecting the delivery on september 15, 2020 but it went to SCS COTABATO. It should be in Pikit North Cotabato. I WOULD LIKE TO FILE COMPLAIN AGAINST LBC BECAUSE OF IT, MY CUSTOMERS GOT BACK OUT ON there ORDErs BECAUSE OF THERE FAILED SERVICES. ...Read All
COMPLAINT #6458 - Delivery Issues
SENDER
Christopher Manalang
Tracking Number: 173284149946

I have called you, sent you an email, messaged you in FB and Twitter but until now I have not received the package. This is supposed to be delivered here in Cebu (Lapu-Lapu). Package was shipped out September 5 and your website has not made any movement in tracking. ...Read All
COMPLAINT #6457 - Delivery Issues
SENDER
Christo Botes
I applied and got a laptop on contract.
The item was not as advertised and was returned. The simcard and dongle was delivered about 3 weeks later after the laptop was returned. The fraudulent contract was never canceled! Approximately 2 years now. Nobody seems to care or help.
Christo Botes
08328...Read All
COMPLAINT #6455 - Customer Service Issues
SENDER
Dinaz khan
We signed an annual maintenance contract with Perfect Mate and paid the
entire amount upfront.



Our first call to them was to fix the flush in our child's bathroom. We were
told they will schedule a visit but nothing happened for days. When we
raised our concern on non-responsiveness, they ...Read All
COMPLAINT #6454 - Service Issues
SENDER
Bambi Marae J Ambulo


Hi,

 Good day! I'd like to raise a complain on what I have experienced today Friday, September 18, 2020 at Puregold Jr. Baclaran branch ( 160 QUIRINO AVE AND EVANGELISTA ST. BACLARAN PQUE ) where I was felt embarrassed because the cashier at counter 1 named Ailyn was very rude and ill manner...Read All
COMPLAINT #6451 - Customer Service Issues
SENDER
Jan Jan Tesoro
May 30,2020 nag apply ako ng internet sa converge, nag byad ako sa a process, pati ung agent sabi need mag bayad sa knya ng 125, maliban sa 1500 pesos na nkasulat sa email ninyo.

September 17, pumunta kmi sa office ng converge sa san pedro, para ma follow up kasi non sense pag via email lang, wa...Read All
COMPLAINT #6449 - Customer Service Issues
Sir ur company collected #9000 from Asaba to Ajah today 18 Sept 2020 with unsound bus, no air-conditioned,...Read All
COMPLAINT #6448 - Service Issues
SENDER
Zacarias zabala
It was so frustating incident i have experience in PuregoldJr Baclaran branch, All cashier having long line and I was in the express lane in which 12pcs allowed, unluckily, there was a customer first in the line with 4 baskets with her and we ask the supervisor why it happens?and she just replied,we...Read All
COMPLAINT #6447 - Service Issues
SENDER
KC Patiag
Same with me sir. Just today September 18th. When I checked their page it says that the store hours is 8 am - 5 pm but when I enter the lbc branch they also said that its already closed. I arrived at the branch around 4:30 pm and I got the update for my parcel that the branch received it around 4:10...Read All
COMPLAINT #6445 -
SENDER
Petrus J. B. Jonker
On 13/9 i collected my med at CLicks west end Kleksdorp which was already made up. On the 17th when i wanted to use my med i realized that the dopaquel that i have to take was not as what i was used to using. So without a nights sleep i went back and discovered that the wrong mg amount was issued. I...Read All
COMPLAINT #6443 - Customer Service Issues
SENDER
Michael Jonathan Cruz
I'm tired of calling your customer poor service hotline number. tired of sending emails with no reply, tired of answering bots from your chat. If there's no call from your office I will email ntc, dti, and whatever agency that can help me to wake you up. I know and understand the PANDEMIC issue but ...Read All
COMPLAINT #6441 - Other Issues
SENDER
Isabella Scheepers
I contacted cust care 5x in the past months.My fibre is partially installed. Metrofibre still needs to install another box where i can plug the router in. The last lady i spoke go on wednesday contacted a lady at metrofibre that promised to contact me. No call, no response. My contract was written o...Read All
COMPLAINT #6440 - Product Issues
SENDER
Simone Upton
RECIPIENT
PEP STORES
Good day, I am complaining with regards to a phone that was sent in on the 10th of July 2020 for repairs, please note the phone was 8 days old. The staff at Toti Mall has been very friendly and I believe just as frustrated as I am, as they were told a month ago that the phone could not be repaired a...Read All
COMPLAINT #6439 - Guarantee Or Warranty Issues
SENDER
Glendelle alburo
Hi, i would like to inquire if there is an existing cut off time policy for your daily transaction?
I am a bit frustrated when i went to J&T Bogo City branch around 2 pm this afternoon to ship/return a parcel however, i was denied transaction because they had already cut off all transactions for th...Read All
COMPLAINT #6438 - Customer Service Issues