Ocean Basket - Head Office Complaints

I came 11:50 at ocean basket in the grove mall pretoria. All the chairs still on the table they are still cleaning and moping the restaurant they tell me they are opening at 12 o'clock. I took a walk came back at 12 they are still busy moping and taking chairs off the tables. The 1 guy ask if we want to come in i said yes.. He saif we opening at 12 i said it is already 12:05..he went to the other guy who i believe is the manager and this guy order me from the counter to sit outside. He didn't even ask where i would like to sit. And that is poor poor service.

I'm dissappointed, Im fron Jhb Parkmore, drove all the way to Witbank visitibg my partner. We went to ocean basket highveld mall for supper, our waiter was Robert Mafu. I must say the guy's service was horrible. He brought our drinks and didnt bring the milk for my wife, we had to wait and remind him, next we ordered 2x platter for 1 and told him we want our food grilled including mussels heads grilled, he brought them fried we called him for grilled ones as requested. After finishing to eat we asked him to pack the remaining and put them as take away. He simple brought the empty take away and asked us to pack it ourselves, we did for the sake of peace. We ordered last drinks (tea and beer) and asked him to bring wet wipes, we had to wait close to 4 min for wet wipes till i stood up to ask them myself. Raised a complaint to his supervisor and told him that " im sorry for use the word shit but that the service i received". The waiter (Robert Mafu) came out of the blue and with a very rude gesture told me not to say i have received a shitty service. His supervisor had to push him away.

Im sooo disappointed, first time receiving such service fron ocean basket.

We just had an horrible service me and my spouse from Obert Mafu at highveld mall Emalahleni ocean basket he gave us wrong order had to practically ask him for thing one by one and kept on saying sorry. My tea pot was dirty I had to ask for wet wipes I even had to wait for them until my partner stood up to ask for them, still he gave us attitude in front of the manager. It was our first time feeling unwanted in a restaurant.

The fish was uncooked the mussels was off wroten the sauce was not up to standard the calamari was also off and uncooked my worst experience in maputu osean basket

This has been a long time coming for this restaurant. I had went for lunch with my girlfriend. We had waited 45 minutes just to receive our starters. Our waiter disappeared on us, we had asked another waiter for help and asked her why the delay of food, apparently take way orders is more important than sit in customers so that means we are neglected and left unattended, as Everytime we went to this restaurant we had to ask for service. Once our main course platter arrived, my girlfriend tried to add pepper but these unconscious staff members who never checked their own salt and pepper Everytime caused it to spill everywhere on our platter. The waiter arrived and gave no solution to help us or replace the platter, the rude manager who often takes out his mask Everytime on the floor attended us. He gave us no solution and never wanted to replace our platter but give us just 2 options which it pathetic,he spoked to us with so much big sarcasm that I had asked for customer care line, I cannot believe this, I had to pay the full amount of the bill which we never even enjoy or finish due to the pepper corn.. I want management or head office to attend to the restaurant, I believe they need a business rescue because I feel robbed. I will make sure this reaches people to not visit this place because poor customer service is poor business, I have the picture of the platter as well which eventually left us to pick out each pepper corn out of our meal. Disgusted by their behaviour

We went in on Saturday for a redemption meal as it was my anniversary and I phoned and told the manager it's my anniversary and I want it to be perfect when we were seated the waitress took her own time our food was received in parts we clearly stated no avocado on the sushi but it arrived with avocado on it so my wife's meal came after I was done with mine we had to swat a fly from our meal at least 5 times the waitress did not have time for us we had to ask for everything the manager on the other hand really tried. Worst anniversary lunch ever really disappointed

Today me and my wife decided to eat at your new castle gate branch and the food was under par, 3 breads served to 2 people, bread was old. Sushi rice and seaweed was dried out and horrible, mains came cold and dried out lemon butter sauce was even served cold. Wouldn't recommend to anyone and you won't see my business again

I ordered 2 plattets for 1 and checked the top box in restaurant, which was in order. This was from OB Vangate mall and I collected before 5pm on Good Friday.
I opened second box later the evening and found the contents as per attached pic. I spokevwith Isaac in the shop.

I called at about 1.30pm as no one contacted me and spoke with Moegsien who said he cant refund me. He tried to convince me that the controls are in place.

I'm not interested in food from this shop again and want the R190 refund as I have not received the food on Good Friday.

The controls were not in place if a takeaway order disappeared and the doggy bag food was in a takeaway container.

T

My 9 year chose Ocean Basket as his fave restaurant to go to for lunch yesterday and to our disappointment, the food was not up to par. He ordered a peach ice tea and received a lemon one instead. Luckily, he didn’t mind it and had that one instead. We ordered a starter calamari heads and received rubbery/slightly burnt calamari. The complimentary bread we received was also over heated in the microwave and was incredibly rubbery and too hot to eat. We ordered a platter for 1 and it had no mussels, a whack load of chips, very tiny portions of calamari and squid heads and the tiniest piece of fish - it truly was a rip of considering the price we paid.

We persevered through our meal not wanting to cause any unrest or have to send food back etc. We even tried to end our experience with a nice dessert in hopes that it would be far better than the previous things we ordered and to our dismay - the pan cookie we ordered was raw and we sent it back. We were so out off by our experience that we chose not to order another dessert. We asked for a takeaway of the platter for one leftovers and when I got home, I realised that not everything on our platter was packed in our takeaway container.

Extremely disappointing service and quality of food from Ocean Basket Cresta Crossing. There were no Covid measures and social distancing either.

Yesterday while travelling back from Pretoria to vryheid, I stopped at ocean basket east bound, their phone number is 076 8040804 I cant recall the name of the town they are in
I ordered the platter 1 sushi. And the rice tasted sour, the prawns were replaced for salmon as they had no salmon. The prawns were like dried biltongue. Tasteless and digusting.

I was up all night with vomiting and diarrhea. The sushi was the only thing I ate all day.
I love sushi and we dont have a place in vryheid that serves good sushi. So was so looking forward to my meal. What a let down. I have had to book off work today due to abdominal cramps and diarrhoea

My husband and I went for lunch. Ordered a platter for 2. Food took sometime to arrive. There was 6 people in total in restaurant. Fish was dry and could not be eaten. Food was cold. Calamari was tough and cold en the Chips was over cooked. Very disappointed. Waiter spilled lemon butter sauce on table and did not even try to clean it up.

Today I purchased 3 grill hakes for R246 and I was not issued with folks and knives and wipes. On the car I immediately contact the store and person on the phone was very rude, she said I must drive back from Margate hospital back Shelly restaurant just to collect folks, knives and instead of simply apologize for the mistake made. If this is your company policy how customers should be treated by your staff. It pity acceptable behavior and I will never go back to that horrible restaurant in Shelly Beach South Coast Mall.

Hi last night my family took me out to dinner to ocean basket gold reef spending R1200.layout of restaurant looks worse than a food court. The bill costed more than what it was worth. Dissatisfied especially because it was my birthday

Good day. I went to Stoneridge branch and I ordered calamari steak and chips and unfortunately the chips where stale. Actually all the tables around me sent them back. I just sent the whole meal back as it put me off it and it’s freshness. I
did not order anything else


I think if you don’t address the issues in that branch your business there will not flourish . I for one will not go back there in a hurry .

On Friday 22 January 2021 I ordered (for pick up) prawns, chips, rice, fish etc. Umhlanga branch at 1pm. Very friendly service (Roy) but the chips were very stale as if it was re fried. My mum in law did not enjoy the fish as well, she said it felt stale. Wish I had taken a pic. Just left everything outside my apartment

Ocean basket. Gateway
We ordered a family seafood platter take away on Thursday last week. We were told to fetch our food at a specific time 6:30 pm. We arrived at 6:30 pm. We live 9 mins away from Gateway. When we arrived home - our food was ice cold. The calamari turned to rubber and became inedible. Then we realised that there was no mussels in our platter.
We paid R565 for the food as it was my husband’s birthday. It was the worst meal ever. Never again will I order or even eat at Ocean basket
Vasie Pillay

It was my birthday and we went to ocean basket hartenbos on arrival we ordered our starter an hour later it came only after asking for the it the meal came more than an hour later it was cold and and dry on complaining an assistant by the names of Liam fetch it and as he was walking with it he swore at us using the FWORD my birthday was ruin ed

We are avid patrons of OB having eaten at many outlets in different provinces n alway love the food as the standard is of high quality and the same at all branches.ie until today's meal at OB cresta. I have never experienced such slow service.. from getting the complimentary bread rolls ages after we were seated to the cold sub standard meal. I asked for a fruit juice.and was told they didn't have any. We ordered a platter for one and specifically asked for headless prawns.when the platter arrived the prawns had heads one. the platter was not even set on the table but still in the waiters hand when we spotted this and asked it be returned to the kitchen n sorted. When it eventually arrived the platter itself was cold. The food on the platter was even colder.again we returned it and all that was done was that it was reheated.which took another 15 mins.When the food did arrive it was warmish n the calamari was rubbery.by this time we were starving n simply ate a very pathetic meal. I have since looked at reviews on this branch thinking perhaps it was just our bad luck and was appalled to read That for a some time now other patrons are complaining about the same .....bad service n pathetic meals. How is this branch allowed to continue Operating with no repercussions? Surely this gaves OB overall a bad name? Why is nothing done from head office to remedy this ?

This is a repeat of a complaint that is not resolved.

I purchased on 31/12/20 a Salmon platter from your Outlet in Port Alfred E Cape, a New Year’s Eve treat for my wife & I.

The salmon content of the platter was tasteless, totally lacking flavor

For the price paid by a Pensioner this was not value for money and a great disappointment.

The good lady at your HQ who dealt with the earlier complaint said that H Office would talk to Port Alfred and ask them to contact me.

That to date has not happened

Would you please follow this up.

With kind regards

R Clapp. ID. 3909055272180

I can't even being to describe the poor quality of the food these days that is beung served at the restaurant. The calamari is not fresh the fish is of poor quality. The butter and garlic source is lower grade. The old waiters have an attitude they don't listen to customers requests. The place is in a mess. If one has been ocean basket customers for years like myself...its very easy to see all these wrong things. I only eat seafood and I know what ocean basket is capable and able to serve. Yet, clearly Ocean Basket Clearwater is not doing justice...and this has been happening for sometime even before lockdown started.

Training your waiters or bring in well trained quality waiters...then advise them to always ask if the customer wants the lemon butter on their food...they must not assume that all customers want it or they even know that their food comes with lemon butter poured all over their food.