Lack of understanding customers - Consumer Complaint for Ocean Basket - Head Office

We just had an horrible service me and my spouse from Obert Mafu at highveld mall Emalahleni ocean basket he gave us wrong order had to practically ask him for thing one by one and kept on saying sorry. My tea pot was dirty I had to ask for wet wipes I even had to wait for them until my partner stood up to ask for them, still he gave us attitude in front of the manager. It was our first time feeling unwanted in a restaurant.