Manila Bankers Life Insurance Corporation Complaints

Philippines - TMBC Building, Makati City
(632) 8810-1072

File a complaint


Resolved Complaints ( 2 )

Manila Bankers Life Insurance Corporation has 2 resolved compaints. Good Job!


Consumer Complaints ( 16 )

SENDER
Mikee S. Ching
I want to cancel my policy for money saver it was issued this June 01, 2021. Please assist me.

Thank you.
Comment
COMPLAINT #15282 - Other Issues
SENDER
Mary Joy Herrera
Ang sabi lang po kase nung lalaki ay need lang nya ng customer para sumali sa raffle, pandagdag points lang den kase nya dahil estudyante pa sya. But then after pumirma sa raffle ay isinama nya ako sa isang office. Sabi nya dun kukunin ang token. After nun sa loob may kumausap saken at talagang pinupush niya ako na kumuha. Sabe ko nagmamadali ako at sa ibang araw na lang siya mag explain. But she insist na sandali na lang daw at matatapos na. My sister that I should met at SM sta. Rosa is already calling me. I ask my sister to come since I can't go outside of the office. Still they are insisting me. They say pa na itry lang naman natin if maapproved ka. Sabe ko wala pa ako Budget para diyan. Sabi nila wala ako ilalabas na pera. Until dumating sa punto na may pinapasulat saken tas ung isa may tinatanong na mga personal information ko. Then they ask me to swipe my credit card. Without my knowledge nasa labas na ng office nila ang kapatid ko, sabe nya hindi daw sya pinapapasok sa kung nasaan ako. They stop her.
Nakapasok lang siya sa loob ng natapos na nila aq papirmahin at ipaswipe ang card ko.
Reply by Junrey alquilos on 8 June, 2021
Scam po ba Manila bankers life insurance dito sa may sm dasma
Reply by rPAlmero on 9 June, 2021
Ganitong ganito nangyari sakin ngayon lang. Huhu Now I'm thinking if I should cancel too.
Comment
COMPLAINT #15185 - Other Issues
SENDER
Mariel Pimentel
Kahapon around 4pm, naglunch lang kami sa sm then pauwi na kami naglalakad sa hallway sa sm nang tumawag yung lady marketer ng mb life she asked maam my credit card kana po ako naman sagot ko oo meron , beside ng stall nila nag apply ako sa rcbc then ayun na sabi ni ms diane may freebies daw ang company nila all we have to do is to accept dw yung pa raffle nila for free makikinig lang daw at walang ilalabas na pera,but then happened pag uwi namin nakuhanan na ko ng 36k at sa sister ko 1680 sa credit card ko,they insisted to get insurance as hindi nila kami pinapaalis kapag hindi daw mag aavail,tapos yung freebies na sinasabi nila wala naman kami narecieved sabi lang insurance worth 20k at sa sister ko unlimited check up daw wala naman binigay na certification sa ami. Pag uwi namin saka kami nahimasmasan na scam ka na budol kami. Mag file ako bukas for cancellation ng policy .
Comment
COMPLAINT #15182 - Advertising Issues
  RESOLVED (after 6 days)
18 May, 2021
Baited to get a Money Saver Insurance Policy
COMPLAINT #14850 - Contract Issues
SENDER
Angelica
Hi. Pwede pa rin po ba ako magcancel ng insurance nila if wala na dun free look period? February 27, 2021 pa po kasi ako kumuha. I hope someone can help po. Thank you!
Comment
COMPLAINT #14668 - Other Issues
SENDER
Rizza Manto Barcelona
Pahelp din po ako. Gusto ko din pong iterminate yung contract ko with this Insurance Company. Sa galing po kase nila mag sales talk napapayag nila ako kahit nung umpisa sabi nila walang ilalabas na pera and all tinanong nila kung may credit card or atm and since meron ako pareho ininvite nila ako sa office nila para daw sa raffle. After makuha yung info ko para doon sa raffle may nagpresent saken about sa savings daw and to make the story short napakuha nila ako at nagbayad ako ng almost 6k through my cc. Pag uwe ko sa bahay saka lang ako nahimas-masan at nakapag isip-isip na baka nakascam ako. Pahelp po ako salamat po
Reply by Rey Leigh on 19 April, 2021
Hi. Same here po.
If you want to cancel your policy, balik po kayo sa kanila, sa nakausap ninyo pong agent at pagagawin po kayo ng cancellation letter. Susubukan po nilang kausapin na ituloy mo ang contract pero kung ayaw mo na po talaga ituloy, panindigan mo po sa kanila, medyo matagal po silang kausapin. Ganyan rin po ang ginawa ko at pinaprocess na po nila ngayon. Hoping na makuha ko na rin po. 30-45 days ang processing.
Nakakalugkot pero 2k ang deduction para daw po sa policy fee.

Sana maayos nyo na rin po.
Reply by King Sheng on 7 May, 2021
They're scammers.

Pag di nila nabalik ang pera, I'll file an official complaint on Insurance Commission.
Comment
COMPLAINT #13947 - Contract Issues
SENDER
VV
Last January 2019, I was at the Robinsons Mall when an agent invited me for a raffle and asked if I have card with me, and since I have I was qualified daw. To cut the story short, I invested 25,200 for 1yr insurance pay. I paid it using my CC. 1yr later, I tried to refund my account but was also encourage to continue my insurance plan, magaling sila magsalita and di ko na daw mare-refund ung insurance ko since 1yr da daw nakalipas, 30 days lang daw ang allowed, eh di ko napansin na may ganun.. so again, I didn't know what to do.. I was deceived and I paid another 25.2k (Jan2020) hoping na mag mature or something pero after 10yrs pa daw...... Now, since it's pandemic, di ako naghulog last January 2021... may chance pa po ba ako makuha ung hinulog ko even after 2 yrs ago??? Hoping someone here can help me. Pinaghirapan ko rin naman po ung pera na binigay ko... Thank you.
Comment
COMPLAINT #13903 - Refund / Exchange Issues
SENDER
jonalyn salazar
i want to cancel my contratc because it was force selling and as per terms I have the rights to cancel the insurance and entitled to receive a full refund as long as I cancelled within 30 days
Comment
COMPLAINT #13353 - Refund / Exchange Issues
  RESOLVED (after 118 days)
14 March, 2021
Non explanation of the maturity date
COMPLAINT #12982 - Refund / Exchange Issues
SENDER
Rizza Mae Mercado
I'm not satisfied with the policy I was discussed with, it was force selling and as per terms I have the rights to cancel the insurance and entitled to receive a full refund as long as I cancelled withing free look period
Reply by Aimee Gonzales on 14 March, 2021
Hello! I just want to know if you pushed through with the cancellation and how has it been?
Comment
COMPLAINT #12765 - Refund / Exchange Issues
SENDER
Meg A.
Same with the other complaints I was also forced to get an insurance. It was the money saver plan. They already had 50K+ deducted on my savings account. I just want to cancel now. Help pls. I signed yesterday March 4, 2021.
Comment
COMPLAINT #12658 - Other Issues
SENDER
M. Tecson
I've tried sending email to their email address custom***@manilabankerslife.com however their mailbox is full that's why my cancellation request wasn't send yet. What should I do? Someone help me please, they forced and pressured me to get an insurance on the spot and taken 21K on my account yesterday.
Reply by W A on 18 February, 2021
You can try calling them thru their telephone number posted on their website. Or you can try messaging them on Facebook. If you still cannot send your email, I think it is better to call the main office, so the management is immediately notified of your intention to cancel.

What happened with me is that I emailed my cancellation request to customers***, but they still ask me to visit their extension office at a mall where I got the insurance. I thought when I go there, the matter would be resolved, but the agents insisted that I should not cancel and all, and they say things that it is not that easy to cancel and wala naman silang lapses so bakit ako magcacancel. But I know that within the free-look period, I have all the right to cancel and get a refund. Long story short, it got so ugly. I got mad until yung manager na kumausap sa akin, saying sige iprocess na nila. January 29 pa ito, but today lang ako naka-receive ng decision ng management approving my request. I am processing the documents for refund, pero nasa 2k din yung nabawas sa kabuuan ng pera na binigay ko.
Reply by Patrick Lenard Jaynario on 27 February, 2021
Sir patulong po, what should i do, i feel that i got scammed today huhu i thought may presentation lang sila tapos nagulat nalang ako nung hiniram card ko at pinaswipe sakin, in short pinressure ako, i never said na kukuha ako ng insurance pero nandun na e. What's my first step to get a refund ?
Reply by GM on 28 February, 2021
Hi, we had the same experience po we were force to get the policy and d na namin alam nangyari kanina what happened is we were in the mall with my partner and sabi nila no commitment daw this is just for free raffle were we can win 150k ang galing nila magsalita, yung marketing strategy nila na makapanlinlang nang tao , una kinausap nila kami chinika napaka friendly at yung isa nagpakilala pa na taga same kami nang province well ako I don't usually do this ma deceive nila ako sa mabulaklaking salita, sinabi ko diko dala ang savings ko and naghahanap sila nang savings acc para ma qualified, any atm na may laman, una sketchy pero napaniwala nila kami sa raffle and yung partner ko lang daw qualified kase may dala siyang bdo atm eh kinausap,kinausap nila akala ko 5 mins lang umabot nang 1 hour and 30 mins ang lala and na force nila yung partner ko and to cut the story short sinabihan nila partner ko na eh ta try lang daw nila if ma approve wala silang sinabi na this is for payment na nagulat nalang kami and sabi ko kanina we need to cancel it and sabi wala d daw pwede, pagkaabot namin sa bahay may contact pala na we can cancel within 15 days which is nawala sa isip ko sa galit ko nag sisigaw talaga ako kanina sa alabang branch kase 4.5
k ang nilabas nang partner ko which is malaking halaga na sa amin. Nawala sa isip ko talaga nag away pa kami nang partner ko. Now I will go on tuesday babalik kami sa mismong brach kong saan nakuha ang policy. Kaya pala dinadaldal ako ni ate kase ayaw nila ma distruct yung partner ko kase napapirma na nila nang papers and all. Na arrange pa nila sa auto debit yung acc niya. I was so angry hanggang ngayon nag away kami nang partner ko about this. I really don't know they did that. Beware everyone, naawa din ako kanina kase naiisip ko may kasabayan kami.
Reply by Patrick Lenard Jaynario on 2 March, 2021
Sir GM and sir W A balita po sa cancellation nyo ? I got there yesterday, it got so ugly that nagkakasigawan na, galit kami galit din sila, ang rude ng mga agents at pati manager, pag kuhaan ng pera ambabait pero pag cancellation ang rurude, in the end pinagawa nila ko ng handwritten cancellation letter signed by the branch manager at pinasurrender sakin ung policy. Ipprocess daw nila. Message mo naman ako sa fb ko or reply here, makikibalita lang.
Reply by WA on 3 March, 2021
Timeline po ng process sa akin:

January 29 afternoon - I signed with the insurance company
January 29 evening - After checking MB's background, I decided to cancel, so nag-letter ako via e-mail
February 1 - Nag-message sa akin ang agent to visit their office
Feb 2 - I visited them, they asked me to write another letter
Feb 18 - I have been notified that my cancellation request has been approved.
Feb 19- I went again to their office to sign some documents and surrender my policy
March 3 - Pumasok na refund sa credit card account ko, pero deducted ng 2k. Not sure kung may effect yung kung credit card, debit card, o cash ka nagbayad sa kung gaano kabilis maproseso ang refund.
Reply by Ron Paulus Formentera on 29 March, 2021
Sir tanong ko lang po sana. May sinend na po silang waiver,quitclaims, receive. Kailangan ko na pong isend sa kanila kahit wala pa akong nacaclaim? Salamat po.
Comment
COMPLAINT #12065 - Refund / Exchange Issues
SENDER
Pitche A. Fernandez
GUYS HELP, I WAS FORCED TOO, HOW TO TERMINATE THAT ACCOUNT AND GOT A REFUND, I WAS JUST PASSING BY AND THAT GIRL IS TELLING ME THAT JUST TO GO THERE OFFICE AND HAVE A CHANCE TO WIN I WISHED I DIDNT COME AND SHOW MY CARD, PLEASE HELP ME. HOW TO TERMINATE?
Comment
COMPLAINT #11802 - Refund / Exchange Issues
SENDER
Margie Madrigalejos
I cancelled this policy on the same day I was forced to get this one. What is the status? Please update me. And please do not deceive people by asking if we have credit card and ATM and you are giving a gift for users only to find out that you are selling life insurance and force people to get one. Please PROVIDE PROPER TRAINING AND POSITIVE SCRIPTS TO YOUR AGENTS ON HOW TO SELL YOUR PRODUCTS EFFECTIVELY..BY EXPLAINING WHAT ARE THE BENEFITS WE COULD GET AND NOT ASKING IF WE HAVE ATM ETC ETC THEY LOOK LIKE SCAMMERS..WHY ON THE SPOT THEY ARE ASKING IF WE HAVE PLENTY OF MONEY ON OUR BANK ACCOUNTS MY GOD!!! HAVE A BETTER STRATEGY IN APPROACHING PEOPLE SO YOU PEOPLE CAN GET A POSITIVE CUSTOMER AND A SURE SALE..I KNOW PEOPLE WILL BE INTERESTED SINCE WE ARE IN PANDEMIC YOU JUST HAVE TO BE HONEST..AND EXPLAIN RIGHT AWAY ANO ANG KAGANDAHAN NG MERON NITO. THIS IS ONLY MY FEEDBACK. PLEASE RESPECT. THANK YOU.
Reply by Wennie Lanuza on 4 February, 2021
I have the same problem po and I canceled it the next day. Sobrang galing nila mag manipulate ng tao. I was forced to get the insurance na ndi ko naman po gusto. Please update naman po kng ano status ng request for cancellation.
Reply by W Asuncion on 7 February, 2021
Hello! I also filed for cancellation. Waiting pa ako kung ma-aapprove. Umusad na po ba ang sa inyo?
Reply by P Fer on 8 February, 2021
How to cancel po? I think I was scammed too. Please help me too.
Reply by W Asu on 9 February, 2021
Nag-email po ako sa customercare@manilabankerslife.com (please check sa website nila yung email ad). Nagreply sila, ang sabi they have a 30-day process daw for this. And then the agent from SM North EDSA contacted me to personally come to their office to further discuss this matter. I was hoping for a quick resolution, but pinipilit nila akong wag mag-cancel. Long story short, nagalit na ako sa kanila. Then the manager came out to talk to me. Pinagawan nila ako ng letter,saying na after ko silang makausap, magka-cancel pa rin ako. So, I did. Magdadalawang linggo na simula noon pero wala pa ring progress. Ang sinasagot lang "please bear with us" Sana ma-resolve na, kasi nakakagalit ang ginagawa nila talaga.
Reply by Shiella Mae Tipon on 23 February, 2021
Lahat tayo pare parehas mag kaisa po tayong lahat para mabalik pera naten.
Comment
COMPLAINT #11483 - Product Issues
SENDER
Margie Madrigalejos
I was forced to get a life insurance worth 3000. It was not my plan and told them that I need to speak with my husband first..they don't want to listen and insist..it's already late and I need to go home. My children are waiting for me..they haven't eaten yet..3000 is a big money for me specially now pandemic...I want a refund..everything we discussed is not in the contract. It said here I only have unlimited check up with Kaiser..They did not give me the burial form..I just noticed it when I went home..because I'm in a hurry. I want to cancel the insurance policy number 880017452
I just signed the contract just to finished the conversation with them and go home..we had a fight me and my husband regarding this ..please help me cancel the plan and refund my payment. Thank you
Product Issues Photo

Reply by Marissa B. AGOSTO on 19 February, 2021
I am also scammed.to tell story short...i lost 70k.i informed it already to the one forced me name ladonza..i waited his reply...until now.please help me.i informed him asap..last nov 20 2020..my last date or due date..until now..no reply.
Comment
COMPLAINT #11171 - Product Issues
SENDER
ERIKA DIZON
hi maam sir
i just started this june 2020 at sm sta rosa Laguna
dikona kaya pa na makapag insurance dahil may sakit ang lola ko. ako lang inaasahan. wala nako parents. pinag aaral kopa kapatid ko.
kailangan kopo unahin ang lola ko sa mga gamot nya.
nagbbyad pako ng boarding . dkona po kaya talaga ituloy.kaya hanggat maaga pa.


pls contact me agad.
at sana maunawaan po ako sir.
salamat at god bless
Reply by Rai Shinta on 17 December, 2020
Ask ko lng po if natanggap lahat ng hinulog niu after cancellation?
Comment
COMPLAINT #9181 - Other Issues
SENDER
Jessa
I just want to complain about those agent in Manila Bankers in SM Nort Edsa. Forcing you to tell them how much you have in your debit card. If they found out you have plenty in your savings, they will force you to come with them bcoz they will give you the prize.If you ask them what is that for, they will only tell you that they promoting the Manila Bankers and you will get a prize. They will not tell you that Manila Bankers is about insurance until they took you to the office and put you on the hot seat. So irritating.
Reply by Walter James on 10 January, 2021
I experienced the same situation like yours, Ms.Jessa just yesterday when me and my youngest sister went there! At first they appear very accommodating and when it came to the details of the talk, they are asking questions that are very private (like how much money you have in your ATM, when is the last time you do transaction to it and if they can see your recent transaction receipt which on my end I failed to refuse to do so and it's my bad) and it made me feel uncomfortable. Their strategy is to say that we can win prizes using their bullshit roulette and after that they will lead you to their office, a kind of holding place for networking look office. Out of respect, I let the "manager" whom I was assigned with to finish her brief discussion of what MB Life is and how they operate. After getting the necessary information that they need, they will FORCE you to sign up for their insurance company leaving you no options as an autonomous person. I felt very disrespected when the manager I was talking with made a smirk and showed me her callous attitude when I said that I have to consult my decision to my wife since we have this communal agreement for spending and taking care for our material condition, thinking and concluding as if I cannot decide for my own and have an active decision over the situation that very moment because their premise is "IPON NAMAN PO ITO AT SA INYO NAMAN ITO MAPUPUNTA." They are very assertive to the point that they will try to control you over your own active decisions by manipulating you through the sketchy benefits you are about to get once you sign up and they will also attack your character as if they have known you very well. They will try to extract as much information like if you have other sources of income (business, gigs and rakets or freelance jobs) and EXPLOITS YOU not ENCOURAGES YOU to make an investment because their tactics is to MANIPULATE and CONTROL you of HOW MUCH YOU HAVE TO INVEST BASED ON THE MONEY IN YOU HAVE IN YOUR DEBIT CARDS OR CREDIT CARDS not HOW MUCH MONEY YOU ARE ABLE TO DECIDE FOR YOUR OWN TO MAKE AN INVESTMENT.
Reply by Anne Dela Paz on 29 March, 2021
Same thing happened with me at the same branch - SM North EDSA. Nakakagigil kasi feeling ko nabudol ako. Here I am writing this before mag first due date ko ng payment in quarterly terms. I have no plans of continuing this shit already. Inisip ko na lang nagastos ko ung 4,000 pesos na pauna kong hulog. Never again. Okay sana kung naexplain nang maayos everything pero wala. And sa dami ng complaints na nakikita ko, I'd rather end paying as early as possible.

Kasama ko din ung friend ko noon tapos ginisa kami. Pinipilit nila maglabas na ng money friend ko kahit wala. Very traumatizing.
Comment
COMPLAINT #4326 - Other Issues
SENDER
Aleta Marie Arabis
I was told that this was a 10% Savings Account and has free insurance and medical here or abroad form Kaizer.
So I bought their product with 50,400 pesos.
However, since I needed money, I have decided to close this one and get a full refund. Upon checking their reviews on Google, it says there that this is a SCAM. So the more I want my money back. Upon going to their Head office in Makati, Their Officer Victoria said that I will get no refund since I used all of my money for a one-year life insurance.

They scammed me. This is not a 10% savings as their agent told me during the sales.

They are liars. I don't need insurance because I already have one.

Reply by MANILA BANKERS LIFE SCAMMMMMM!!! on 21 January, 2021
Hi! They told me also that this is like time deposit just like its tagname money saver but when I get a refund they wont allow because I consumed it already unless I will continue it till 5 yrs then I will get the yearly treat. I just started last june 2020 at robinsons galleria. it is so sad insurances are becoming a scam strategy.
Reply by Wennie Lanuza on 5 February, 2021
Hello po ask ko lang po kng gano katagal po before kayo nagpa close ng account? I was also manipulated by their agents. I didn't want to get it in the first place pero they distracted and told me na ndi pa madededuct sa account ko. So I canceled it the next day na nakuha yung plan and requested for refund. Now, I have to wait for 30 days for their approval. But I also filed a complaint on Insurance Commission about this.
Comment
COMPLAINT #3696 - Product Issues